Thursday, June 11, 2015

Broadband Incident Report : : MULTIPLE MUXES INVERNESS AREA : LOSS OF SERVICE : Reference 24439 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24439   Issue : FINAL  
  Detected Date: 11/06/2015   Detected Time: 09:19  
  Start Date: 11/06/2015   Start Time: 09:17  
  Actual Clear Date: 11/06/2015   Actual Clear Time: 13:30  
     
  Incident Headline: : MULTIPLE MUXES INVERNESS AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored 13:30 after hardware was changed and configuration was re-instated. The root cause of the failure is under investigation. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0130901340013970143601445
0145601463014710147801528
0158601595015990197201997
To Fo
 
  Duration: 0 days 04 hours 13 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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