Friday, October 7, 2016

Broadband Incident Report : : CORNWALL AREA MULTI MUX : EMERGENCY PEW : Reference 50861 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50861   Issue : 1  
  Detected Date: 07/10/2016   Detected Time: 18:54  
  Start Date: 07/10/2016   Start Time: 18:54  
  Anticipated Clear Date: 08/10/2016   Anticipated Clear Time: 06:00  
  Next Update Date: 08/10/2016   Next Update Time: 01:00  
     
  Incident Headline: : CORNWALL AREA MULTI MUX : EMERGENCY PEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: ASDH have identified NE146723 at Callington as being out of comms which is affecting provisioning orders being progressed.

Current Situation: Affecting 25 end users on NCIF515680 raised on IMT50860/16
 
  Dialling Codes Affected:
01503 01579
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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