BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Re-Plan Notification PW059011 Emergency - (MID 8309092)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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20/08/2007 09:51
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Dear Customer

This communication is to notify you that this planned works has been replanned and will now take place as detailed below. BT regrets any inconvenience this may cause.

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW059011

Planned duration details:

Planned start: 21/08/2007 00:01

Planned finish: 21/08/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

**Change of date** The Planned Engineering Work is required on the Broadband Nodes for Fault Investigation. There will be an outage to End-Users of approximately 3 hours within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Broadband Incident Report : : REDDITCH MUX 101: LOSS OF SERVICE : Reference 20343 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20343		Issue :	FINAL
	Detected Date:	18/08/2007		Detected Time:	18:58
	Start Date:	18/08/2007		Start Time:	18:57
	Actual Clear Date:	18/08/2007		Actual Clear Time:	21:25
	Incident Headline:	: REDDITCH MUX 101: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored by completing a Power Cycle This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01527

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Incident Manager - Automatic Mailer.
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System Time Stamp: 18/08/2007 21:46

Broadband Incident Report : : REDDITCH MUX 101: LOSS OF SERVICE : Reference 20343 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20343		Issue :	3
	Detected Date:	18/08/2007		Detected Time:	18:58
	Start Date:	18/08/2007		Start Time:	18:57
	Anticipated Clear Date:	18/08/2007		Anticipated Clear Time:	22:30
	Incident Headline:	: REDDITCH MUX 101: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is completing further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01527

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Incident Manager - Automatic Mailer.
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System Time Stamp: 18/08/2007 20:28

Broadband Incident Report : : REDDITCH MUX 101: LOSS OF SERVICE : Reference 20343 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20343		Issue :	2
	Detected Date:	18/08/2007		Detected Time:	18:58
	Start Date:	18/08/2007		Start Time:	18:57
	Anticipated Clear Date:	18/08/2007		Anticipated Clear Time:	20:57
	Incident Headline:	: REDDITCH MUX 101: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01527

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Incident Manager - Automatic Mailer.
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System Time Stamp: 18/08/2007 19:42

Broadband Incident Report : : REDDITCH MUX 101: LOSS OF SERVICE : Reference 20343 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20343		Issue :	1
	Detected Date:	18/08/2007		Detected Time:	18:58
	Start Date:	18/08/2007		Start Time:	18:57
	Anticipated Clear Date:	18/08/2007		Anticipated Clear Time:	20:57
	Incident Headline:	: REDDITCH MUX 101: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01527

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Incident Manager - Automatic Mailer.
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System Time Stamp: 18/08/2007 19:09

Broadband Incident Report : : KENSAL GREEN MUX 103: LOSS OF SERVICE : Reference 20318 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20318		Issue :	FINAL
	Detected Date:	18/08/2007		Detected Time:	08:45
	Start Date:	18/08/2007		Start Time:	08:45
	Actual Clear Date:	18/08/2007		Actual Clear Time:	13:15
	Incident Headline:	: KENSAL GREEN MUX 103: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0203181 0203235 0208354 0208374 0208728 0208933 0208960 0208962 0208964 0208968 0208969 0208960 0208962 0208964

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Incident Manager - Automatic Mailer.
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System Time Stamp: 18/08/2007 13:45

Broadband Incident Report : : KENSAL GREEN MUX 103: LOSS OF SERVICE : Reference 20318 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20318		Issue :	3
	Detected Date:	18/08/2007		Detected Time:	08:45
	Start Date:	18/08/2007		Start Time:	08:45
	Anticipated Clear Date:	18/08/2007		Anticipated Clear Time:	11:47
	Incident Headline:	: KENSAL GREEN MUX 103: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203181 0203235 0208354 0208374 0208728 0208933 0208960 0208962 0208964 0208968 0208969 0208960 0208962 0208964

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Incident Manager - Automatic Mailer.
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System Time Stamp: 18/08/2007 10:49