Broadband Incident Report : : HEMEL HEMPSTEAD MULTIPLE MUX FAILURES : LOSS OF SERVICE : Reference 23513 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23513		Issue :	3
	Detected Date:	23/09/2007		Detected Time:	18:07
	Start Date:	23/09/2007		Start Time:	18:07
	Anticipated Clear Date:	23/09/2007		Anticipated Clear Time:	21:12
	Incident Headline:	: HEMEL HEMPSTEAD MULTIPLE MUX FAILURES : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Engineer on site and dealing. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01442 01494

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System Time Stamp: 23/09/2007 20:15

Broadband Incident Report : : HEMEL HEMPSTEAD MULTIPLE MUX FAILURES : LOSS OF SERVICE : Reference 23513 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23513		Issue :	2
	Detected Date:	23/09/2007		Detected Time:	18:07
	Start Date:	23/09/2007		Start Time:	18:07
	Anticipated Clear Date:	23/09/2007		Anticipated Clear Time:	20:21
	Incident Headline:	: HEMEL HEMPSTEAD MULTIPLE MUX FAILURES : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01442 01494

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System Time Stamp: 23/09/2007 19:23

Broadband Incident Report : : HEMEL HEMPSTEAD MULTIPLE MUX FAILURES : LOSS OF SERVICE : Reference 23513 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23513		Issue :	1
	Detected Date:	23/09/2007		Detected Time:	18:07
	Start Date:	23/09/2007		Start Time:	18:07
	Anticipated Clear Date:	23/09/2007		Anticipated Clear Time:	20:07
	Incident Headline:	: HEMEL HEMPSTEAD MULTIPLE MUX FAILURES : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01442 01494

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System Time Stamp: 23/09/2007 18:23

Broadband Incident Report : : MONTFORT MUX 101 : LOSS OF SERVICE : Reference 23498 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23498		Issue :	FINAL
	Detected Date:	23/09/2007		Detected Time:	12:21
	Start Date:	23/09/2007		Start Time:	12:06
	Actual Clear Date:	23/09/2007		Actual Clear Time:	16:25
	Incident Headline:	: MONTFORT MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored by completing a Power Cycle BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01162

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System Time Stamp: 23/09/2007 16:31

Broadband Incident Report : : MONTFORT MUX 101 : LOSS OF SERVICE : Reference 23498 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23498		Issue :	3
	Detected Date:	23/09/2007		Detected Time:	12:21
	Start Date:	23/09/2007		Start Time:	12:06
	Anticipated Clear Date:	23/09/2007		Anticipated Clear Time:	17:08
	Incident Headline:	: MONTFORT MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: SELECT ONE OF THE OPTIONS BELOW A Field Maintenance Officer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01162

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System Time Stamp: 23/09/2007 16:11

Broadband Incident Report : : MONTFORT MUX 101 : LOSS OF SERVICE : Reference 23498 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23498		Issue :	2
	Detected Date:	23/09/2007		Detected Time:	12:21
	Start Date:	23/09/2007		Start Time:	12:06
	Anticipated Clear Date:	23/09/2007		Anticipated Clear Time:	16:45
	Incident Headline:	: MONTFORT MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: SELECT ONE OF THE OPTIONS BELOW ----------------------------------- A Field Maintenance Officer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01162

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System Time Stamp: 23/09/2007 15:23

Broadband Incident Report : : MONTFORT MUX 101 : LOSS OF SERVICE : Reference 23498 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23498		Issue :	1
	Detected Date:	23/09/2007		Detected Time:	12:21
	Start Date:	23/09/2007		Start Time:	12:06
	Anticipated Clear Date:	23/09/2007		Anticipated Clear Time:	15:12
	Incident Headline:	: MONTFORT MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01162

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System Time Stamp: 23/09/2007 14:54