Broadband Incident Report : : BARNSLEY MUX 002: DEGRADED SERVICE : Reference 14863 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14863		Issue :	2
	Detected Date:	15/06/2009		Detected Time:	17:26
	Start Date:	15/06/2009		Start Time:	17:26
	Anticipated Clear Date:	15/06/2009		Anticipated Clear Time:	19:26
	Incident Headline:	: BARNSLEY MUX 002: DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01226

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System Time Stamp: 15/06/2009 18:34

Broadband Incident Report : : BARNSLEY MUX 002: DEGRADED SERVICE : Reference 14863 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14863		Issue :	1
	Detected Date:	15/06/2009		Detected Time:	17:26
	Start Date:	15/06/2009		Start Time:	17:26
	Anticipated Clear Date:	15/06/2009		Anticipated Clear Time:	19:26
	Incident Headline:	: BARNSLEY MUX 002: DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01226

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System Time Stamp: 15/06/2009 17:37

Broadband Incident Report : : SLEAFORD MUX 302 : LOSS OF SERVICE : Reference 14803 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14803		Issue :	FINAL
	Detected Date:	15/06/2009		Detected Time:	09:25
	Start Date:	15/06/2009		Start Time:	09:24
	Actual Clear Date:	15/06/2009		Actual Clear Time:	12:31
	Incident Headline:	: SLEAFORD MUX 302 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Connector Reseat This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01529

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System Time Stamp: 15/06/2009 15:33

Broadband Incident Report : : SLEAFORD MUX 302 : LOSS OF SERVICE : Reference 14803 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14803		Issue :	1
	Detected Date:	15/06/2009		Detected Time:	09:25
	Start Date:	15/06/2009		Start Time:	09:24
	Anticipated Clear Date:	15/06/2009		Anticipated Clear Time:	11:24
	Incident Headline:	: SLEAFORD MUX 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01529

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System Time Stamp: 15/06/2009 10:24

Broadband Incident Report : : SLEAFORD MUX 302 : LOSS OF SERVICE : Reference 14803 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14803		Issue :	2
	Detected Date:	15/06/2009		Detected Time:	09:25
	Start Date:	15/06/2009		Start Time:	09:24
	Anticipated Clear Date:	15/06/2009		Anticipated Clear Time:	13:03
	Incident Headline:	: SLEAFORD MUX 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01529

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System Time Stamp: 15/06/2009 12:05

Broadband Incident Report : : SLEAFORD MUX 302 : LOSS OF SERVICE : Reference 14803 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14803		Issue :	3
	Detected Date:	15/06/2009		Detected Time:	09:25
	Start Date:	15/06/2009		Start Time:	09:24
	Anticipated Clear Date:	15/06/2009		Anticipated Clear Time:	15:31
	Incident Headline:	: SLEAFORD MUX 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 12:31, we are now monitoring for a stability period of 3 hours. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01529

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System Time Stamp: 15/06/2009 13:00

Broadband Incident Report : KERESLEY MUX 101 : LOSS OF SERVICE : Reference 14778 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14778		Issue :	FINAL
	Detected Date:	14/06/2009		Detected Time:	19:21
	Start Date:	14/06/2009		Start Time:	19:19
	Actual Clear Date:	14/06/2009		Actual Clear Time:	20:28
	Incident Headline:	KERESLEY MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a card reseat. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0247626 0247627 0247633 0247672 0247676 0247626 0247627 0247633 0247672

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System Time Stamp: 14/06/2009 23:30