Broadband Incident Report : : SLEAFORD MSAN 302 : LOSS OF SERVICE : Reference 16054 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16054		Issue :	2
	Detected Date:	30/06/2009		Detected Time:	00:16
	Start Date:	30/06/2009		Start Time:	00:13
	Anticipated Clear Date:	30/06/2009		Anticipated Clear Time:	02:45
	Incident Headline:	: SLEAFORD MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: SELECT ONE OF THE OPTIONS BELOW ----------------------------------- An Engineer has been tasked to site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01529

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System Time Stamp: 30/06/2009 01:20

Broadband Incident Report : : SLEAFORD MSAN 302 : LOSS OF SERVICE : Reference 16054 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16054		Issue :	1
	Detected Date:	30/06/2009		Detected Time:	00:16
	Start Date:	30/06/2009		Start Time:	00:13
	Anticipated Clear Date:	30/06/2009		Anticipated Clear Time:	02:13
	Incident Headline:	: SLEAFORD MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01529

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System Time Stamp: 30/06/2009 00:23

Broadband Incident Report : ILFORD ATM NODE 09223 : CONGESTION : Reference 15864 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15864		Issue :	FINAL
	Detected Date:	28/06/2009		Detected Time:	08:43
	Start Date:	28/06/2009		Start Time:	07:55
	Actual Clear Date:	28/06/2009		Actual Clear Time:	09:35
	Incident Headline:	ILFORD ATM NODE 09223 : CONGESTION
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored. This issue may have been due to an Equipment Failure ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 28/06/2009 09:43

Broadband Incident Report : ILFORD ATM NODE 09223 : CONGESTION : Reference 15864 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15864		Issue :	2
	Detected Date:	28/06/2009		Detected Time:	08:43
	Start Date:	28/06/2009		Start Time:	07:55
	Anticipated Clear Date:	28/06/2009		Anticipated Clear Time:	10:55
	Incident Headline:	ILFORD ATM NODE 09223 : CONGESTION
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 28/06/2009 09:11

Broadband Incident Report : ILFORD ATM NODE 09223 : CONGESTION : Reference 15864 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15864		Issue :	1
	Detected Date:	28/06/2009		Detected Time:	08:43
	Start Date:	28/06/2009		Start Time:	07:55
	Anticipated Clear Date:	28/06/2009		Anticipated Clear Time:	10:55
	Incident Headline:	ILFORD ATM NODE 09223 : CONGESTION
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Due to the nature of this incident we are currently unable to identify any affected End Users. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 28/06/2009 08:58

Broadband Incident Report : ILFORD ATM NODE 09223 : PARTIAL LOSS OF SERVICE : Reference 15863 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15863		Issue :	1
	Detected Date:	28/06/2009		Detected Time:	08:27
	Start Date:	28/06/2009		Start Time:	06:30
	Anticipated Clear Date:	28/06/2009		Anticipated Clear Time:	07:55
	Incident Headline:	ILFORD ATM NODE 09223 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored. This issue may have been due to an Equipment Failure ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 28/06/2009 08:33

Broadband Incident Report : : SLEAFORD MSAN 302 : LOSS OF SERVICE : Reference 15812 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15812		Issue :	FINAL
	Detected Date:	27/06/2009		Detected Time:	20:32
	Start Date:	27/06/2009		Start Time:	20:30
	Actual Clear Date:	27/06/2009		Actual Clear Time:	21:51
	Incident Headline:	: SLEAFORD MSAN 302 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Connector Reseat This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01529

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System Time Stamp: 28/06/2009 01:54