Broadband Incident Report : BRADFORD-ON-AVON : DEGRADED SERVICE : Reference 26203 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26203		Issue :	3
	Detected Date:	19/09/2010		Detected Time:	11:06
	Start Date:	19/09/2010		Start Time:	11:05
	Anticipated Clear Date:	19/09/2010		Anticipated Clear Time:	16:00
	Incident Headline:	BRADFORD-ON-AVON : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01225

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System Time Stamp: 19/09/2010 13:49

Broadband Incident Report : : BRADFORD-ON-AVON : DEGRADED SERVICE : Reference 26203 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26203		Issue :	2
	Detected Date:	19/09/2010		Detected Time:	11:06
	Start Date:	19/09/2010		Start Time:	11:05
	Anticipated Clear Date:	19/09/2010		Anticipated Clear Time:	16:00
	Incident Headline:	: BRADFORD-ON-AVON : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01225

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System Time Stamp: 19/09/2010 12:59

Broadband Incident Report : : BRADFORD-ON-AVON : DEGRADED SERVICE : Reference 26203 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26203		Issue :	1
	Detected Date:	19/09/2010		Detected Time:	11:06
	Start Date:	19/09/2010		Start Time:	11:05
	Anticipated Clear Date:	19/09/2010		Anticipated Clear Time:	13:05
	Incident Headline:	: BRADFORD-ON-AVON : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01225

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System Time Stamp: 19/09/2010 11:29

Broadband Incident Report : RICHMOND MUX 101 : LOSS OF SERVICE : Reference 26180 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26180		Issue :	FINAL
	Detected Date:	19/09/2010		Detected Time:	01:26
	Start Date:	19/09/2010		Start Time:	01:21
	Actual Clear Date:	19/09/2010		Actual Clear Time:	06:50
	Incident Headline:	RICHMOND MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a card change. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01748 17488

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System Time Stamp: 19/09/2010 07:05

Broadband Incident Report : RICHMOND MUX 101 : LOSS OF SERVICE : Reference 26180 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26180		Issue :	3
	Detected Date:	19/09/2010		Detected Time:	01:26
	Start Date:	19/09/2010		Start Time:	01:21
	Anticipated Clear Date:	19/09/2010		Anticipated Clear Time:	07:00
	Incident Headline:	RICHMOND MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01748 17488

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System Time Stamp: 19/09/2010 04:46

Broadband Incident Report : : RICHMOND MUX 101 : LOSS OF SERVICE : Reference 26180 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26180		Issue :	2
	Detected Date:	19/09/2010		Detected Time:	01:26
	Start Date:	19/09/2010		Start Time:	01:21
	Anticipated Clear Date:	19/09/2010		Anticipated Clear Time:	03:21
	Incident Headline:	: RICHMOND MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01748 17488

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System Time Stamp: 19/09/2010 02:15

Broadband Incident Report : : RICHMOND MUX 101 : LOSS OF SERVICE : Reference 26180 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26180		Issue :	1
	Detected Date:	19/09/2010		Detected Time:	01:26
	Start Date:	19/09/2010		Start Time:	01:21
	Anticipated Clear Date:	19/09/2010		Anticipated Clear Time:	03:21
	Incident Headline:	: RICHMOND MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01748 17488

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System Time Stamp: 19/09/2010 01:35