Broadband Incident Report : : ILFORD AREA : LOSS OF SERVICE : Reference 2965 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2965		Issue :	1
	Detected Date:	26/01/2011		Detected Time:	16:39
	Start Date:	26/01/2011		Start Time:	15:15
	Anticipated Clear Date:	26/01/2011		Anticipated Clear Time:	19:00
	Incident Headline:	: ILFORD AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: ---------------------------------- An Engineer has been tasked to site. ---------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01263 01328 01366 01379 01394 01473 01485 01493 01502 01508 01553 01603 01638 01692 01760 01842 01953 01638 01692

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System Time Stamp: 26/01/2011 17:43

Broadband Incident Report : GREAT WENHAM MUX 101 : DEGRADED SERVICE : Reference 2956 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2956		Issue :	FINAL
	Detected Date:	26/01/2011		Detected Time:	15:17
	Start Date:	26/01/2011		Start Time:	15:14
	Actual Clear Date:	26/01/2011		Actual Clear Time:	16:22
	Incident Headline:	GREAT WENHAM MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a degradation of Broadband Service.
	Progress Details:	Service has been restored by completing a reconfiguration. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01473

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System Time Stamp: 26/01/2011 17:29

Broadband Incident Report : GREAT WENHAM MUX 101 : DEGRADED SERVICE : Reference 2956 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2956		Issue :	1
	Detected Date:	26/01/2011		Detected Time:	15:17
	Start Date:	26/01/2011		Start Time:	15:14
	Anticipated Clear Date:	26/01/2011		Anticipated Clear Time:	17:14
	Incident Headline:	GREAT WENHAM MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01473

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System Time Stamp: 26/01/2011 15:26

Broadband Incident Report : : MELKSHAM MUX 101 : DEGRADED SERVICE. : Reference 2867 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2867		Issue :	FINAL
	Detected Date:	25/01/2011		Detected Time:	15:54
	Start Date:	25/01/2011		Start Time:	15:11
	Actual Clear Date:	25/01/2011		Actual Clear Time:	18:10
	Incident Headline:	: MELKSHAM MUX 101 : DEGRADED SERVICE.
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a ---------------------------------- Re-configuration which was due to equipment failure ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01225

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System Time Stamp: 25/01/2011 18:24

Broadband Incident Report : : MELKSHAM MUX 101 : DEGRADED SERVICE. : Reference 2867 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2867		Issue :	1
	Detected Date:	25/01/2011		Detected Time:	15:54
	Start Date:	25/01/2011		Start Time:	15:11
	Anticipated Clear Date:	25/01/2011		Anticipated Clear Time:	19:10
	Incident Headline:	: MELKSHAM MUX 101 : DEGRADED SERVICE.
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: ---------------------------------- An Engineer has been tasked to site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01225

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System Time Stamp: 25/01/2011 16:18

Broadband Incident Report : BURY ST EDMUNDS NODE 09007 : PARTIAL LOSS OF SERVICE : Reference 2808 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2808		Issue :	FINAL
	Detected Date:	25/01/2011		Detected Time:	10:40
	Start Date:	25/01/2011		Start Time:	10:40
	Actual Clear Date:	25/01/2011		Actual Clear Time:	11:01
	Incident Headline:	BURY ST EDMUNDS NODE 09007 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Reset of a Card BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01284 01359 01440

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System Time Stamp: 25/01/2011 11:19

Broadband Incident Report : BURY ST EDMUNDS NODE 09007 : PARTIAL LOSS OF SERVICE : Reference 2808 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2808		Issue :	1
	Detected Date:	25/01/2011		Detected Time:	10:40
	Start Date:	25/01/2011		Start Time:	10:40
	Anticipated Clear Date:	25/01/2011		Anticipated Clear Time:	12:40
	Incident Headline:	BURY ST EDMUNDS NODE 09007 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01284 01359 01440

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System Time Stamp: 25/01/2011 10:56