Notice of Loss of 20CN Broadband services in Suffolk/Essex area - IMT 36907/15

		BT Wholesale – Loss of Broadband Services – Major Incident
		This email is for information only. LEGAL NOTICE The information contained in this briefing is confidential information as per your terms and conditions with BT. Please do not forward, republish or permit unauthorised access. The content is accurate at the time of writing and is subject to change.
	BT Incident Reference:		36907/15	Issue : 1	UPDATE
	Detected DATE:		10/08/2015	Detected TIME:	09: 46
	Start DATE:		10/08/2015	Start TIME:	09: 46
	Next Update DATE:		10/08/2015	Next Update TIME:	20: 30
	Incident Impact Statement:		You will have received notification earlier this morning for loss of service on individual DSL muxes across Suffolk and Essex. We are aware of an issue impacting connectivity to these Broadband services caused by a transmission incident and are currently investigating with technical support teams. We believe the root cause to be a potential cable failure which may mean service impact is protracted. Reroutes are being attempted to restore service sooner.   Update, Cable incident has now been raised as the fault has been proved out from both ends (Colchester & Ipswich) The cable incident is IMT36995/15. Precision testing officers (PTO) are working on localizing the fault which is 4.72km away from Ipswich telephone exchange. A PTO is in the field driving to the location of Bourne Hill which is in the Wherstead area of Ipswich. The fault has yet to be confirmed but on initial findings it looking like a 96 fibre cable that has been affected. A further update will be provided once the location and details have been confirmed.
	Incident Headline:		Broadband Services Communications: Suffolk/Essex :  Loss of Service:
	Incident Details:		Some of your customers may be experiencing a Loss of Service
	Geographical Area:		Suffolk/Essex

        --------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

 

 

 

Notice of Loss of 20CN Broadband services in Suffolk/Essex area - IMT 36907/15

		BT Wholesale – Loss of Broadband Services – Major Incident
		This email is for information only. LEGAL NOTICE The information contained in this briefing is confidential information as per your terms and conditions with BT. Please do not forward, republish or permit unauthorised access. The content is accurate at the time of writing and is subject to change.
	BT Incident Reference:		36907/15	Issue : 1	UPDATE
	Detected DATE:		10/08/2015	Detected TIME:	09: 46
	Start DATE:		10/08/2015	Start TIME:	09: 46
	Next Update DATE:		10/08/2015	Next Update TIME:	16: 30
	Incident Impact Statement:		You will have received notification earlier this morning for loss of service on individual DSL muxes across Suffolk and Essex. We are aware of an issue impacting connectivity to these Broadband services caused by a transmission incident and are currently investigating with technical support teams. We believe the root cause to be a potential cable failure which may mean service impact is protracted. Reroutes are being attempted to restore service sooner.
	Incident Headline:		Broadband Services Communications: Suffolk/Essex :  Loss of Service:
	Incident Details:		Some of your customers may be experiencing a Loss of Service
	Geographical Area:		Suffolk/Essex

        --------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

 

 

 

 

 

Rob Howard

Pan BT Major Incident Management Team

BT Technology, Service & Operations

m: +44 (0) 771 880 1735 | e: robert.g.howard@bt.com

 

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Broadband Incident Report : ADSL :[ALFRISTON]: MUX 301 : LOSS OF SERVICE : Reference 36939 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36939		Issue :	FINAL
	Detected Date:	10/08/2015		Detected Time:	11:38
	Start Date:	10/08/2015		Start Time:	11:33
	Actual Clear Date:	10/08/2015		Actual Clear Time:	11:49
	Incident Headline:	ADSL :[ALFRISTON]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service automatically restored at 11:49. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01323
	Duration:	0 days 00 hours 15 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ALFRISTON]: MUX 301 : LOSS OF SERVICE : Reference 36939 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36939		Issue :	FINAL
	Detected Date:	10/08/2015		Detected Time:	11:38
	Start Date:	10/08/2015		Start Time:	11:33
	Actual Clear Date:	10/08/2015		Actual Clear Time:	11:49
	Incident Headline:	ADSL :[ALFRISTON]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Service has been restored as of 11:49 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01323
	Duration:	0 days 00 hours 15 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ALFRISTON]: MUX 301 : LOSS OF SERVICE : Reference 36939 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36939		Issue :	1
	Detected Date:	10/08/2015		Detected Time:	11:38
	Start Date:	10/08/2015		Start Time:	11:33
	Anticipated Clear Date:	10/08/2015		Anticipated Clear Time:	15:38
	Next Update Date:	10/08/2015		Next Update Time:	12:38
	Incident Headline:	ADSL :[ALFRISTON]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01323

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CONEY WESTON]: MUX 301 : LOSS OF SERVICE : Reference 36890 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36890		Issue :	1
	Detected Date:	10/08/2015		Detected Time:	09:50
	Start Date:	10/08/2015		Start Time:	09:46
	Anticipated Clear Date:	10/08/2015		Anticipated Clear Time:	13:50
	Next Update Date:	10/08/2015		Next Update Time:	10:50
	Incident Headline:	ADSL :[CONEY WESTON]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01359

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BRESSINGHAM]: MUX 302 : LOSS OF SERVICE : Reference 36895 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36895		Issue :	1
	Detected Date:	10/08/2015		Detected Time:	09:50
	Start Date:	10/08/2015		Start Time:	09:45
	Anticipated Clear Date:	10/08/2015		Anticipated Clear Time:	13:50
	Next Update Date:	10/08/2015		Next Update Time:	10:50
	Incident Headline:	ADSL :[BRESSINGHAM]: MUX 302 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01379

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.