AAISP BT Incident Reports & Planned Work

Sunday, August 30, 2015

Broadband Incident Report : : MULTIPLE MUXES DOWN : LOSS OF SERVICE : Reference 40659 : Issue 1 :

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Incident Manager - Automatic Mailer.
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BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

40659

Issue :

Detected Date:

30/08/2015

Detected Time:

06:21

Start Date:

30/08/2015

Start Time:

06:21

Anticipated Clear Date:

30/08/2015

Anticipated Clear Time:

08:21

Next Update Date:

30/08/2015

Next Update Time:

07:21

Incident Headline:

: MULTIPLE MUXES DOWN : LOSS OF SERVICE

Incident Details:

Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm

Progress Details:

Initial diagnostics taking place.

Dialling Codes Affected:

01233	01493	01603	01692	01797
01954	01986

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES DOWN : LOSS OF SERVICE : Reference 40659 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

40659

Issue :

Detected Date:

30/08/2015

Detected Time:

06:21

Start Date:

30/08/2015

Start Time:

06:21

Anticipated Clear Date:

30/08/2015

Anticipated Clear Time:

08:21

Next Update Date:

30/08/2015

Next Update Time:

07:21

Incident Headline:

: MULTIPLE MUXES DOWN : LOSS OF SERVICE

Incident Details:

Progress Details:

Initial diagnostics taking place.

Dialling Codes Affected:

01233	01493	01603	01692	01797
01954	01986

Broadband Incident Report : : MULTIPLE MUXES DOWN : LOSS OF SERVICE : Reference 40659 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

40659

Issue :

Detected Date:

30/08/2015

Detected Time:

06:21

Start Date:

30/08/2015

Start Time:

06:21

Anticipated Clear Date:

30/08/2015

Anticipated Clear Time:

08:21

Next Update Date:

30/08/2015

Next Update Time:

07:21

Incident Headline:

: MULTIPLE MUXES DOWN : LOSS OF SERVICE

Incident Details:

Progress Details:

Initial diagnostics taking place.

Dialling Codes Affected:

01233

01493

01603

01954

01986

Wednesday, August 26, 2015

Broadband Incident Report : ADSL : BECCLES MSAN 303 AND SOUTH WALSHAM MSAN 301 : LOSS OF SERVICE : Reference 40190 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

40190

Issue :

FINAL

Detected Date:

26/08/2015

Detected Time:

20:53

Start Date:

26/08/2015

Start Time:

20:31

Actual Clear Date:

26/08/2015

Actual Clear Time:

21:35

Incident Headline:

ADSL : BECCLES MSAN 303 AND SOUTH WALSHAM MSAN 301 : LOSS OF SERVICE

Incident Details:

Some of your Broadband services may have experienced a loss of service.

Closure Details:

Service fully restored at 21:35 after the affected bearers were remotely re-routed on to a working path. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01502

01603

To Fo

Duration:

0 days 01 hours 04 minutes

Broadband Incident Report : : BECCLES MSAN 303 AND SOUTH WALSHAM MSAN 301 : LOSS OF SERVICE : Reference 40190 : Issue 3 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

40190

Issue :

Detected Date:

26/08/2015

Detected Time:

20:53

Start Date:

26/08/2015

Start Time:

20:31

Anticipated Clear Date:

26/08/2015

Anticipated Clear Time:

23:45

Next Update Date:

26/08/2015

Next Update Time:

23:45

Incident Headline:

: BECCLES MSAN 303 AND SOUTH WALSHAM MSAN 301 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

Engineers are en route to Saffron ETA 22:00 and Bishops Stortford ETA 22:20 Root cause is suspected to be a hardware fault, replacements have been ordered ETA to be advised. Estimated time of repair are is known at present. Remote restoration methods are also being investigated. Next update will be issued upon service restoration unless there should be a significant development.

Dialling Codes Affected:

01502

01603

To Fo

Broadband Incident Report : : BECCLES MSAN 303 AND SOUTH WALSHAM MSAN 301 : LOSS OF SERVICE : Reference 40190 : Issue 2 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

40190

Issue :

Detected Date:

26/08/2015

Detected Time:

20:53

Start Date:

26/08/2015

Start Time:

20:31

Anticipated Clear Date:

26/08/2015

Anticipated Clear Time:

22:31

Next Update Date:

26/08/2015

Next Update Time:

21:53

Incident Headline:

: BECCLES MSAN 303 AND SOUTH WALSHAM MSAN 301 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm

Progress Details:

Fault diagnosis is ongoing.

Dialling Codes Affected:

01502

01603

To Fo

Broadband Incident Report : : BECCLES MSAN 303 AND SOUTH WALSHAM MSAN 301 : LOSS OF SERVICE : Reference 40190 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

40190

Issue :

Detected Date:

26/08/2015

Detected Time:

20:53

Start Date:

26/08/2015

Start Time:

20:31

Anticipated Clear Date:

26/08/2015

Anticipated Clear Time:

22:31

Next Update Date:

26/08/2015

Next Update Time:

21:53

Incident Headline:

: BECCLES MSAN 303 AND SOUTH WALSHAM MSAN 301 : LOSS OF SERVICE

Incident Details:

Progress Details:

Initial diagnostics taking place.

Dialling Codes Affected:

01502

01603

To Fo

AAISP BT Incident Reports & Planned Work

Sunday, August 30, 2015

Broadband Incident Report : : MULTIPLE MUXES DOWN : LOSS OF SERVICE : Reference 40659 : Issue 1 :

Broadband Incident Report : : MULTIPLE MUXES DOWN : LOSS OF SERVICE : Reference 40659 : Issue 1 :

Broadband Incident Report : : MULTIPLE MUXES DOWN : LOSS OF SERVICE : Reference 40659 : Issue 1 :

Wednesday, August 26, 2015

Broadband Incident Report : ADSL : BECCLES MSAN 303 AND SOUTH WALSHAM MSAN 301 : LOSS OF SERVICE : Reference 40190 : Issue FINAL :

Broadband Incident Report : : BECCLES MSAN 303 AND SOUTH WALSHAM MSAN 301 : LOSS OF SERVICE : Reference 40190 : Issue 3 :

Broadband Incident Report : : BECCLES MSAN 303 AND SOUTH WALSHAM MSAN 301 : LOSS OF SERVICE : Reference 40190 : Issue 2 :

Broadband Incident Report : : BECCLES MSAN 303 AND SOUTH WALSHAM MSAN 301 : LOSS OF SERVICE : Reference 40190 : Issue 1 :

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