Major Network Incident affecting the Shetland Isles - HD395964

 

 

	Major Network Incident HD395964     Hello,   We need to make you aware that a major network event has been declared affecting the Shetland Isles.   The root cause of failure has been confirmed and is due to a sub-sea cable planned works carried out by a third-party provider. Due to a break in a third-party subsea cable connecting Shetland with the Scottish mainland, some phone, broadband and mobile services are affected.   Engineers are working to divert services via other routes as soon as possible  and our external subsea provider is also looking to restore their link quickly.   Anyone who needs to call 999 should try their landline or their mobile, even if they don't have signal from their own mobile provider.   We will provide further updates upon significant developments.   We're sorry for any inconvenience   Thanks,   Michael Gauterin Director Service Operations BTWholesale Customer Service   T: +44800 783 5639 option one E: broadband.eco.admin@bt.com W: www.btwholesale.com BT Wholesale is a world-class enabler of converged network solutions
	British Telecommunications plc Registered Office: One Braham, Braham Street, London, E1 8EE Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

Supplier Incident - INCIDENT - HD350974

	Supplier Incident INCIDENT - HD350974      Good morning, Due to the impacts of Storm Arwen at the weekend we're facing higher than normal wait times when contacting Openreach. Openreach have been working tirelessly all weekend to restore services to as many people as possible in very difficult conditions but due to the scale of the storm we ask for your patience at this time. We're expecting a further update from Openreach later on today which we will share in due course. We apologise for any inconvenience this may cause.   Thanks   Michael Gauterin Director Service Operations BTWholesale Customer Service   T: 0800 783 5639 option one E: broadband.eco.admin@bt.com   Web: www.btwholesale.com BT Wholesale is a world-class enabler of converged network solutions
	British Telecommunications plc Registered Office: 81 Newgate St, LondonEC1A 7AJ Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

 

 

BT WHOLESALE CALL PLATFORMS - INCIDENT - HD349599 - SERVICE RESTORED

	BT WHOLESALE CALL PLATFORMS INCIDENT - HD349599 – SERVICE RESTORED     Hello,   We are pleased to tell you that the issue we were facing with our call platforms have now been resolved. We thank you for your patience and apologise for any inconvenience that this may have caused you.   Thanks   Michael Gauterin Director Service Operations BTWholesale Customer Service   T: 0800 783 5639 option one E: broadband.eco.admin@bt.com   Web: www.btwholesale.com BT Wholesale is a world-class enabler of converged network solutions
	British Telecommunications plc Registered Office: 81 Newgate St, LondonEC1A 7AJ Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

 

 

BT WHOLESALE CALL PLATFORMS - INCIDENT - HD349599 - UPDATE 1

 

	BT WHOLESALE CALL PLATFORMS INCIDENT - HD349599 – UPDATE 1     Hello   Our support team are still working hard on the intermittent issues we have with our telephony platform, which you may see some delays in time to answer our inbound call streams.   Please use our E-chat routes as preferred method of contact for the areas that have an E-chat option   We apologise for any inconvenience caused.    Next update in 2 hours   Thanks   Michael Gauterin Director Service Operations BTWholesale Customer Service   T: 0800 783 5639 option one E: broadband.eco.admin@bt.com   Web: www.btwholesale.com BT Wholesale is a world-class enabler of converged network solutions
	British Telecommunications plc Registered Office: 81 Newgate St, LondonEC1A 7AJ Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.