Broadband Incident Report : SUTTON CHEAM ADSL 101 : LOSS OF SERVICE : Reference 7969 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7969		Issue :	3
	Detected Date:	01/04/2009		Detected Time:	00:03
	Start Date:	01/04/2009		Start Time:	00:02
	Anticipated Clear Date:	01/04/2009		Anticipated Clear Time:	03:18
	Incident Headline:	SUTTON CHEAM ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203186 0203254 0208239 0208241 0208255 0208286 0208287 0208296 0208395 0208401 0208408 0208642 0208643 0208652 0208661 0208715 0208722 0208770 0208915

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System Time Stamp: 01/04/2009 02:22

Broadband Incident Report : SUTTON CHEAM ADSL 101: LOSS OF SERVICE : Reference 7969 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7969		Issue :	2
	Detected Date:	01/04/2009		Detected Time:	00:03
	Start Date:	01/04/2009		Start Time:	00:02
	Anticipated Clear Date:	01/04/2009		Anticipated Clear Time:	02:02
	Incident Headline:	SUTTON CHEAM ADSL 101: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203186 0203254 0208239 0208241 0208255 0208286 0208287 0208296 0208395 0208401 0208408 0208642 0208643 0208652 0208661 0208715 0208722 0208770 0208915

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System Time Stamp: 01/04/2009 00:49

Broadband Incident Report : SUTTON CHEAM ADSL 101: LOSS OF SERVICE : Reference 7969 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7969		Issue :	1
	Detected Date:	01/04/2009		Detected Time:	00:03
	Start Date:	01/04/2009		Start Time:	00:02
	Anticipated Clear Date:	01/04/2009		Anticipated Clear Time:	02:02
	Incident Headline:	SUTTON CHEAM ADSL 101: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203186 0203254 0208239 0208241 0208255 0208286 0208287 0208296 0208395 0208401 0208408 0208642 0208643 0208652 0208661 0208715 0208722 0208770 0208915

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System Time Stamp: 01/04/2009 00:14

Broadband Incident Report : ESR2.EDINBURGH5 : PARTIAL LOSS OF SERVICE : Reference 7908 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7908		Issue :	1
	Detected Date:	30/03/2009		Detected Time:	23:05
	Start Date:	30/03/2009		Start Time:	23:05
	Anticipated Clear Date:	31/03/2009		Anticipated Clear Time:	00:45
	Incident Headline:	ESR2.EDINBURGH5 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 31/03/2009 02:26

Broadband Incident Report : EDGE ROUTER SWITCH 2 BIRMINGHAM 2 : LOSS OF SERVICE : Reference 7844 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7844		Issue :	FINAL
	Detected Date:	30/03/2009		Detected Time:	10:48
	Start Date:	30/03/2009		Start Time:	10:31
	Actual Clear Date:	30/03/2009		Actual Clear Time:	16:10
	Incident Headline:	EDGE ROUTER SWITCH 2 BIRMINGHAM 2 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored. This issue may have been due to a Fibre Fault ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01162 012120 012121 012123 012124 01443 01562 01984 0247627 0247642 0247646 0247647 0247669

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System Time Stamp: 30/03/2009 16:39

Broadband Incident Report : BIRMINGHAM 6 EDGE SWITCH ROUTER 16 : LOSS OF SERVICE : Reference 7842 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7842		Issue :	FINAL
	Detected Date:	30/03/2009		Detected Time:	10:38
	Start Date:	30/03/2009		Start Time:	10:38
	Actual Clear Date:	30/03/2009		Actual Clear Time:	16:10
	Incident Headline:	BIRMINGHAM 6 EDGE SWITCH ROUTER 16 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored. This issue may have been due to a Fibre Fault ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01158 01159 012124 012143 012145 012148 012160 01285 01452 01509 01827 01285 01452

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System Time Stamp: 30/03/2009 16:37

Broadband Incident Report : : EDGE ROUTER SWITCH 2 BIRMINGHAM 2 : LOSS OF SERVICE : Reference 7844 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7844		Issue :	3
	Detected Date:	30/03/2009		Detected Time:	10:48
	Start Date:	30/03/2009		Start Time:	10:31
	Anticipated Clear Date:	30/03/2009		Anticipated Clear Time:	16:17
	Incident Headline:	: EDGE ROUTER SWITCH 2 BIRMINGHAM 2 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Engineers are on site and have located fault (broken fibres in fibre tray), repair in now underway. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01162 012120 012121 012123 01443 01562 01984 0247627 0247642 0247646 0247647 0247669 0247627 0247642

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System Time Stamp: 30/03/2009 15:21