Broadband SERIOUS Incident Report : ILFORD 3 EDGE ROUTE SWITCH 3 : LOSS OF SERVICE : Reference 12209 : Issue FINAL :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12209		Issue :	FINAL
	Detected Date:	13/05/2009		Detected Time:	17:47
	Start Date:	13/05/2009		Start Time:	16:20
	Actual Clear Date:	13/05/2009		Actual Clear Time:	18:15
	Incident Headline:	ILFORD 3 EDGE ROUTE SWITCH 3 : LOSS OF SERVICE
	Incident Details:	On 13/05/2009, BT experienced some difficulties with an edge route switch at Ilford. The fault was identified at 16:20 and restored at 18:15. The difficulty was as a result of a card failure.
	Progress Details:	Service has been restored by completing a reset of the Card. This issue may have been due to an Equipment Failure. ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 14/05/2009 10:22

Broadband Incident Report : : ILFORD EDGE ROUTE SWITCH 3 : LOSS OF SERVICE : Reference 12209 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12209		Issue :	FINAL
	Detected Date:	13/05/2009		Detected Time:	17:47
	Start Date:	13/05/2009		Start Time:	16:20
	Actual Clear Date:	13/05/2009		Actual Clear Time:	18:15
	Incident Headline:	: ILFORD EDGE ROUTE SWITCH 3 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a This issue may have been due to SELECT ONE OF THE OPTIONS BELOW an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 13/05/2009 18:26

Broadband Incident Report : : ILFORD EDGE ROUTE SWITCH 3 : LOSS OF SERVICE : Reference 12209 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12209		Issue :	1
	Detected Date:	13/05/2009		Detected Time:	17:47
	Start Date:	13/05/2009		Start Time:	17:47
	Anticipated Clear Date:	13/05/2009		Anticipated Clear Time:	19:47
	Incident Headline:	: ILFORD EDGE ROUTE SWITCH 3 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 13/05/2009 18:16

Broadband Incident Report : : ENTANET6HBC ILFORD : LOSS OF RESILIENCE : Reference 12138 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12138		Issue :	2
	Detected Date:	12/05/2009		Detected Time:	17:11
	Start Date:	12/05/2009		Start Time:	17:09
	Anticipated Clear Date:	12/05/2009		Anticipated Clear Time:	21:06
	Incident Headline:	: ENTANET6HBC ILFORD : LOSS OF RESILIENCE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 12/05/2009 20:09

Broadband Incident Report : : ENTANET6HBC ILFORD : LOSS OF RESILIENCE : Reference 12138 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12138		Issue :	1
	Detected Date:	12/05/2009		Detected Time:	17:11
	Start Date:	12/05/2009		Start Time:	17:09
	Anticipated Clear Date:	12/05/2009		Anticipated Clear Time:	19:09
	Incident Headline:	: ENTANET6HBC ILFORD : LOSS OF RESILIENCE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 12/05/2009 17:26

Broadband Incident Report : : ILFRACOMBE MUX 101 : LOSS OF SERVICE : Reference 12058 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12058		Issue :	FINAL
	Detected Date:	12/05/2009		Detected Time:	02:20
	Start Date:	12/05/2009		Start Time:	02:17
	Actual Clear Date:	12/05/2009		Actual Clear Time:	03:55
	Incident Headline:	: ILFRACOMBE MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a SELECT ONE OF THE OPTIONS BELOW ----------------------------------- Card Change Card Reseat Configuration Connector Change Connector Reseat Power Cycle Reboot Of Application Reboot of a Card Reboot of Software Reset of Application Reset of a Card Reset of Software Shelf Change Software Download Software Upload This issue may have been due to SELECT ONE OF THE OPTIONS BELOW ----------------------------------- a Cable Fault your Power Failure your Planned Works a Data Fault a Denial of Service (DOS) Attack an Equipment Failure a Fibre Fault a Hardware Failure an Internet Virus Third Party Damage a Power Failure ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01271

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System Time Stamp: 12/05/2009 07:02

Broadband Incident Report : ILFRACOMBE MUX 101 : LOSS OF SERVICE : Reference 12058 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12058		Issue :	3
	Detected Date:	12/05/2009		Detected Time:	02:20
	Start Date:	12/05/2009		Start Time:	02:17
	Anticipated Clear Date:	12/05/2009		Anticipated Clear Time:	06:55
	Incident Headline:	ILFRACOMBE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 03:55, we are now monitoring for a stability period of 3 hours. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01271

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System Time Stamp: 12/05/2009 04:13