Broadband Incident Report : : PENRITH : LOSS OF SERVICE : Reference 15854 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15854		Issue :	FINAL
	Detected Date:	02/04/2013		Detected Time:	16:43
	Start Date:	02/04/2013		Start Time:	16:43
	Actual Clear Date:	02/04/2013		Actual Clear Time:	16:55
	Incident Headline:	: PENRITH : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 16:55. Circuit now restored by Precision Test Officer BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01768 01931
	Duration:	0 days 00 hours 12 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PENRITH : LOSS OF SERVICE : Reference 15854 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15854		Issue :	1
	Detected Date:	02/04/2013		Detected Time:	16:43
	Start Date:	02/04/2013		Start Time:	16:43
	Anticipated Clear Date:	02/04/2013		Anticipated Clear Time:	19:00
	Next Update Date:	02/04/2013		Next Update Time:	18:11
	Incident Headline:	: PENRITH : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Investigations into root cause are ongoing. Upgraded incident to P1 due to customer impact.
	Dialling Codes Affected:	01768 01931

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE : Reference 15660 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15660		Issue :	FINAL
	Detected Date:	29/03/2013		Detected Time:	18:15
	Start Date:	29/03/2013		Start Time:	18:15
	Actual Clear Date:	30/03/2013		Actual Clear Time:	23:40
	Incident Headline:	: TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 23:40 after a card was changed at Taunton. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01237 01460 01598 01769 01805 01823 01935 01963 01984 LLWW0 01823 01935 01963 01984
	Duration:	1 days 05 hours 25 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE : Reference 15660 : Issue 13 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15660		Issue :	13
	Detected Date:	29/03/2013		Detected Time:	18:15
	Start Date:	29/03/2013		Start Time:	18:15
	Anticipated Clear Date:	31/03/2013		Anticipated Clear Time:	04:00
	Next Update Date:	31/03/2013		Next Update Time:	01:00
	Incident Headline:	: TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The newly configured card is en route to Taunton. The estimated time of arrival at Taunton is approximately midnight. . Next update will be at 01:00.
	Dialling Codes Affected:	01237 01460 01598 01769 01805 01823 01935 01963 01984 LLWW0 01823 01935 01963 01984

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE : Reference 15660 : Issue 12 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15660		Issue :	12
	Detected Date:	29/03/2013		Detected Time:	18:15
	Start Date:	29/03/2013		Start Time:	18:15
	Anticipated Clear Date:	30/03/2013		Anticipated Clear Time:	23:35
	Next Update Date:	30/03/2013		Next Update Time:	21:00
	Incident Headline:	: TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Replacement hardware is being configured by the MSH support team in Manchester and a courier has been dispatched to Manchester to collect and transport the hardware to Taunton. The estimated time of arrival at Taunton by the courier is approximately midnight. Next update will be at 21:00
	Dialling Codes Affected:	01237 01460 01598 01769 01805 01823 01935 01963 01984 LLWW0 01823 01935 01963 01984

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE : Reference 15660 : Issue 11 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15660		Issue :	11
	Detected Date:	29/03/2013		Detected Time:	18:15
	Start Date:	29/03/2013		Start Time:	18:15
	Anticipated Clear Date:	30/03/2013		Anticipated Clear Time:	16:47
	Next Update Date:	30/03/2013		Next Update Time:	16:47
	Incident Headline:	: TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The vendors engineer is now on site. This fault is proving difficult to localise. All teams are investigating various options to restore service to Customers. Next update will be at 17:15
	Dialling Codes Affected:	01237 01460 01598 01769 01805 01823 01935 01963 01984 LLWW0 01823 01935 01963 01984

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE : Reference 15660 : Issue 10 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15660		Issue :	10
	Detected Date:	29/03/2013		Detected Time:	18:15
	Start Date:	29/03/2013		Start Time:	18:15
	Anticipated Clear Date:	30/03/2013		Anticipated Clear Time:	16:30
	Next Update Date:	30/03/2013		Next Update Time:	16:00
	Incident Headline:	TAUNTON AREA MULTIPLE MUXS : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer is on site at Taunton investigating further. The vendors engineer is en route to Taunton his ETA 14:00. Next update will be at 16:00 or sooner if significant progress made.
	Dialling Codes Affected:	01237 01460 01598 01769 01805 01823 01935 01963 01984 LLWW0 01823 01935 01963 01984

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.