Broadband Incident Report : : ERX6 EDINBURGH 2 : LOSS OF SERVICE : Reference 27123 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27123		Issue :	FINAL
	Detected Date:	22/07/2014		Detected Time:	02:51
	Start Date:	22/07/2014		Start Time:	02:51
	Actual Clear Date:	22/07/2014		Actual Clear Time:	03:14
	Incident Headline:	: ERX6 EDINBURGH 2 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service automatically restored at 03.14. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01224 013133 013144 013155 01324 01339 01368 014142 014144 014157 014177 014195 01436 01461 01464 01555 01569 01573 01599 01620 01651 01670 01738 01786 01896 019121 019123 0283751 0283752 0286634 0289045 0289046 0289047 0289065 0289067 0289073 0289332 0289334 0289336
	Duration:	0 days 00 hours 23 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX6 EDINBURGH 2 : LOSS OF SERVICE : Reference 27123 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27123		Issue :	2
	Detected Date:	22/07/2014		Detected Time:	02:51
	Start Date:	22/07/2014		Start Time:	02:51
	Anticipated Clear Date:	22/07/2014		Anticipated Clear Time:	06:50
	Next Update Date:	22/07/2014		Next Update Time:	04:45
	Incident Headline:	: ERX6 EDINBURGH 2 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Completing initial diagnostics. No root cause or estimated time of repair known at present. Next update will be issued upon service restoration or sooner with a significant development.
	Dialling Codes Affected:	01224 013133 013144 013155 01324 01339 01368 014142 014144 014157 014177 014195 01436 01461 01464 01555 01569 01573 01599 01620 01651 01670 01738 01786 01896 019121 019123 0283751 0283752 0286634 0289045 0289046 0289047 0289065 0289067 0289073 0289332 0289334 0289336

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX6 EDINBURGH 2 : LOSS OF SERVICE : Reference 27123 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27123		Issue :	1
	Detected Date:	22/07/2014		Detected Time:	02:51
	Start Date:	22/07/2014		Start Time:	02:51
	Anticipated Clear Date:	22/07/2014		Anticipated Clear Time:	06:50
	Next Update Date:	22/07/2014		Next Update Time:	04:45
	Incident Headline:	: ERX6 EDINBURGH 2 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01224 013133 013144 013155 01324 01339 01368 014142 014144 014157 014177 014195 01436 01461 01464 01555 01569 01573 01599 01620 01651 01670 01738 01786 01896 019121 019123 0283751 0283752 0286634 0289045 0289046 0289047 0289065 0289067 0289073 0289332 0289334 0289336

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HEREFORD AREA MULTIPLE MUXES : LOSS OF SERVICE : Reference 27057 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27057		Issue :	4
	Detected Date:	21/07/2014		Detected Time:	17:10
	Start Date:	21/07/2014		Start Time:	17:00
	Anticipated Clear Date:	21/07/2014		Anticipated Clear Time:	23:30
	Next Update Date:	21/07/2014		Next Update Time:	23:30
	Incident Headline:	: HEREFORD AREA MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Completing further diagnostics. Root cause suspected to be a transmission failure however, associated Incident IMT27071/14 ongoing for loss of communications to an MSH Network Element and is impacting the ability to prove the root cause and progress the restoration activities. The Vendor is en route to site , ETA 22:30 . Technical Support and vendor will further investigate the cause of the failure. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01432 01531 01544 01568 01584 01885

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HEREFORD AREA MULTIPLE MUXES : LOSS OF SERVICE : Reference 27057 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27057		Issue :	3
	Detected Date:	21/07/2014		Detected Time:	17:10
	Start Date:	21/07/2014		Start Time:	17:00
	Anticipated Clear Date:	21/07/2014		Anticipated Clear Time:	21:10
	Next Update Date:	21/07/2014		Next Update Time:	21:10
	Incident Headline:	: HEREFORD AREA MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Completing further diagnostics. Root cause suspected to be a transmission failure however, associated Incident IMT27071/14 ongoing for loss of communications to an MSH Network Element is impacting the ability to prove the root cause and progress the restoration activities. An engineer is on site and Technical Support have been engaged to assist with these investigations. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01432 01531 01544 01568 01584 01885

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HEREFORD AREA MULTIPLE MUXES : LOSS OF SERVICE : Reference 27057 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27057		Issue :	2
	Detected Date:	21/07/2014		Detected Time:	17:10
	Start Date:	21/07/2014		Start Time:	17:00
	Anticipated Clear Date:	21/07/2014		Anticipated Clear Time:	20:30
	Next Update Date:	21/07/2014		Next Update Time:	20:00
	Incident Headline:	: HEREFORD AREA MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Please note change to customer impact. Completing further diagnostics. Engineer being tasked to site to investigate cause of the failure no ETA as yet. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01432 01531 01544 01568 01584 01885

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HEREFORD AREA MULTIPLE MUXES : LOSS OF SERVICE : Reference 27057 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27057		Issue :	1
	Detected Date:	21/07/2014		Detected Time:	17:10
	Start Date:	21/07/2014		Start Time:	17:00
	Anticipated Clear Date:	21/07/2014		Anticipated Clear Time:	19:30
	Next Update Date:	21/07/2014		Next Update Time:	18:30
	Incident Headline:	: HEREFORD AREA MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01432 01531 01544 01568 01584 01885

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.