Broadband Incident Report : EALING HOMEGATEWAY 1, 2 & 3 FOR REDSTONE1 ISP : LOSS OF SERVICE : Reference 11797 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11797		Issue :	FINAL
	Detected Date:	07/05/2009		Detected Time:	13:12
	Start Date:	07/05/2009		Start Time:	12:35
	Actual Clear Date:	07/05/2009		Actual Clear Time:	23:05
	Incident Headline:	EALING HOMEGATEWAY 1, 2 & 3 FOR REDSTONE1 ISP : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 07/05/2009 23:29