Broadband Incident Report : : GUILDFORD MUX 102 : DEGRADED SERVICE : Reference 14570 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14570		Issue :	FINAL
	Detected Date:	11/06/2009		Detected Time:	10:26
	Start Date:	11/06/2009		Start Time:	07:33
	Actual Clear Date:	12/06/2009		Actual Clear Time:	01:30
	Incident Headline:	: GUILDFORD MUX 102 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a SELECT ONE OF THE OPTIONS BELOW ----------------------------------- Card Reseat This issue may have been due to SELECT ONE OF THE OPTIONS BELOW ----------------------------------- a Cable Fault your Power Failure your Planned Works a Data Fault a Denial of Service (DOS) Attack an Equipment Failure a Fibre Fault a Hardware Failure an Internet Virus Third Party Damage a Power Failure ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01483

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System Time Stamp: 12/06/2009 02:49