Broadband Incident Report : : READING NODE 6 : PARTIAL LOSS OF SERVICE : Reference 19391 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19391		Issue :	5
	Detected Date:	26/04/2013		Detected Time:	10:27
	Start Date:	26/04/2013		Start Time:	09:27
	Anticipated Clear Date:	26/04/2013		Anticipated Clear Time:	18:30
	Next Update Date:	26/04/2013		Next Update Time:	18:00
	Incident Headline:	: READING NODE 6 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Card change has been completed and new software downloaded but this has not restored service. Issue has been passed to the vendor for investigation. Estimated time of restoration not yet known. Next update will be at 18:00 or sooner if significant progress made.
	Dialling Codes Affected:	01252 01256 01489 01491 01608 01672 01929 01489 01491

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.