Broadband Incident Report : : STORNOWAY NODE 12020 : LOSS OF SERVICE : Reference 23951 : Issue INITIAL/FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23951		Issue :	INITIAL/FINAL
	Detected Date:	31/05/2013		Detected Time:	14:25
	Start Date:	31/05/2013		Start Time:	14:00
	Actual Clear Date:	31/05/2013		Actual Clear Time:	14:21
	Incident Headline:	: STORNOWAY NODE 12020 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 14:21 after a card was reseated at Stornoway. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01851 01859
	Duration:	0 days 00 hours 21 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.