Broadband Incident Report : : LOCKS HEATH MUX MULTIPLE : LOSS OF SERVICE : Reference 35700 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35700		Issue :	2
	Detected Date:	26/08/2013		Detected Time:	16:03
	Start Date:	26/08/2013		Start Time:	16:00
	Anticipated Clear Date:	26/08/2013		Anticipated Clear Time:	18:20
	Next Update Date:	26/08/2013		Next Update Time:	18:20
	Incident Headline:	: LOCKS HEATH MUX MULTIPLE : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This has been proven to be a power problem onsite at Locks Heath. Engineer is due onsite at 17:00. Estimated time of repair is not known. There will be no further updates until service is restored or there is a change in customer impact.
	Dialling Codes Affected:	01489

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.