Broadband Incident Report : : ABERDOUR MUX 301 : LOSS OF SERVICE : Reference 38799 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38799		Issue :	2
	Detected Date:	22/09/2013		Detected Time:	17:40
	Start Date:	22/09/2013		Start Time:	17:37
	Anticipated Clear Date:	22/09/2013		Anticipated Clear Time:	21:37
	Next Update Date:	22/09/2013		Next Update Time:	20:15
	Incident Headline:	: ABERDOUR MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer has been to Aberdour and proved the fault onto transmission hardware. Spares have been ordered with an ETA of 20:50. Reroute options for the transmission path investigated but none available. Next update at 21:30 or sooner if significant progress is made.
	Dialling Codes Affected:	01383

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.