Broadband Incident Report : ABERDOUR MUX 301 : LOSS OF SERVICE : Reference 38799 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38799		Issue :	FINAL
	Detected Date:	22/09/2013		Detected Time:	17:40
	Start Date:	22/09/2013		Start Time:	17:37
	Actual Clear Date:			Actual Clear Time:
	Incident Headline:	ABERDOUR MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has failed again, The root cause is thought to be a card failure. Awaiting for an expected time of arrival to site. The expected restoration time is unknown at present. Next update will be at 01:00 or sooner if significant progress made.
	Dialling Codes Affected:	01383

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.