Wednesday, April 29, 2015

Broadband Incident Report : ADSL : WEST MIDLANDS MULTIPLE MUXES : LOSS OF SERVICE : Reference 17654 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17654   Issue : FINAL  
  Detected Date: 28/04/2015   Detected Time: 11:18  
  Start Date: 28/04/2015   Start Time: 11:12  
  Actual Clear Date: 29/04/2015   Actual Clear Time: 07:25  
     
  Incident Headline: ADSL : WEST MIDLANDS MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service fully restored at 07:25 after a hardware change at Whithchurch followed by remote configuration changes. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
016300194801952
 
  Duration: 0 days 20 hours 13 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

No comments: