Tuesday, April 21, 2015

Broadband Incident Report : : MULTIPLE MUXES SCOTLAND : LOSS OF SERVICE : Reference 16436 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16436   Issue : 3  
  Detected Date: 21/04/2015   Detected Time: 01:45  
  Start Date: 21/04/2015   Start Time: 01:45  
  Anticipated Clear Date: 21/04/2015   Anticipated Clear Time: 08:00  
  Next Update Date: 21/04/2015   Next Update Time: 08:00  
     
  Incident Headline: : MULTIPLE MUXES SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: A fibre fault was identified in Edinburgh Capital and has been resolved as of 05:43. Whilst it looks like all the muxes have restored, the operational team are checking all 52 muxes to confirm. Next update will be issued once this has been done.  
  Dialling Codes Affected:
0122401241012590126101307
0133001334013370133901358
0138201383014640146601528
0154001542015610156901577
0165101674017710177901821
018280188801975To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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