Broadband Incident Report : : MULTIPLE MUXES SCOTLAND: LOSS OF SERVICE : Reference 16436 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16436		Issue :	2
	Detected Date:	21/04/2015		Detected Time:	01:45
	Start Date:	21/04/2015		Start Time:	01:45
	Anticipated Clear Date:	21/04/2015		Anticipated Clear Time:	04:33
	Next Update Date:	21/04/2015		Next Update Time:	04:33
	Incident Headline:	: MULTIPLE MUXES SCOTLAND: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for {6206} Broadband customers. This is a child incident of IMT16350/15, 21CN Transmission failure between Aberdeen and Edinburgh. Incident category downgraded. This failure has resulted in the loss of 24 ADSL muxs. Engineers on site at both sites and Technical Services engaged. Root cause and estimated time of repair are not known at present. Next update will be issued upon a significant development.
	Dialling Codes Affected:	01224 01261 01330 01334 01337 01339 01358 01383 01464 01540 01561 01569 01577 01651 01771 01888 To Fo

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.