Wednesday, June 16, 2010

Broadband Incident Report : : ST KEVERNE MUX 102 : DEGRADED SERVICE : Reference 16859 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16859   Issue : 1  
  Detected Date: 15/06/2010   Detected Time: 23:54  
  Start Date: 15/06/2010   Start Time: 23:52  
  Anticipated Clear Date: 16/06/2010   Anticipated Clear Time: 01:52  
     
  Incident Headline: : ST KEVERNE MUX 102 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html		  
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.		  
  Dialling Codes Affected:
01326
  
     

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System Time Stamp: 16/06/2010 00:05

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Tuesday, June 15, 2010

Broadband Incident Report : : PORT GLASGOW MUX 001, 301 AND ROTHESAY MUX 101 : PARTIAL LOSS OF SERVICE : Reference 16727 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16727   Issue : FINAL  
  Detected Date: 14/06/2010   Detected Time: 20:06  
  Start Date: 14/06/2010   Start Time: 20:04  
  Actual Clear Date: 15/06/2010   Actual Clear Time: 01:20  
     
  Incident Headline: : PORT GLASGOW MUX 001, 301 AND ROTHESAY MUX 101 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change


This issue may have been due to
a Hardware Failure


BT regrets any inconvenience this may have caused.		  
  Dialling Codes Affected:
0147501700
  
     

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System Time Stamp: 15/06/2010 02:17

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Monday, June 14, 2010

Broadband Incident Report : : PORT GLASGOW MUX 001, 301 AND ROTHESAY MUX 101 : PARTIAL LOSS OF SERVICE : Reference 16727 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16727   Issue : 2  
  Detected Date: 14/06/2010   Detected Time: 20:06  
  Start Date: 14/06/2010   Start Time: 20:04  
  Anticipated Clear Date: 14/06/2010   Anticipated Clear Time: 22:24  
     
  Incident Headline: : PORT GLASGOW MUX 001, 301 AND ROTHESAY MUX 101 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
----------------------------------
An Engineer is en route to site.
--------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0147501700
  
     

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System Time Stamp: 14/06/2010 21:28

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Broadband Incident Report : : PORT GLASGOW MUX 001, 301 AND ROTHESAY MUX 101 : PARTIAL LOSS OF SERVICE : Reference 16727 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16727   Issue : 1  
  Detected Date: 14/06/2010   Detected Time: 20:06  
  Start Date: 14/06/2010   Start Time: 20:04  
  Anticipated Clear Date: 14/06/2010   Anticipated Clear Time: 22:04  
     
  Incident Headline: : PORT GLASGOW MUX 001, 301 AND ROTHESAY MUX 101 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html		  
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.		  
  Dialling Codes Affected:
0147501700
  
     

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System Time Stamp: 14/06/2010 20:24

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Broadband Incident Report : : MUCH HADHAM MUX 101 : DEGRADED SERVICE : Reference 16700 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16700   Issue : FINAL  
  Detected Date: 14/06/2010   Detected Time: 15:27  
  Start Date: 14/06/2010   Start Time: 15:25  
  Actual Clear Date: 14/06/2010   Actual Clear Time: 15:41  
     
  Incident Headline: : MUCH HADHAM MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Remote Card Reset
---------------------------------

BT regrets any inconvenience this may have caused.		  
  Dialling Codes Affected:
01279
  
     

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System Time Stamp: 14/06/2010 16:04

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Broadband Incident Report : : MUCH HADHAM MUX 101 : DEGRADED SERVICE : Reference 16700 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16700   Issue : 1  
  Detected Date: 14/06/2010   Detected Time: 15:27  
  Start Date: 14/06/2010   Start Time: 15:25  
  Anticipated Clear Date: 14/06/2010   Anticipated Clear Time: 17:25  
     
  Incident Headline: : MUCH HADHAM MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html		  
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.		  
  Dialling Codes Affected:
01279
  
     

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System Time Stamp: 14/06/2010 15:38

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Broadband Incident Report : : CANARY WHARF MUX 4 : LOSS OF SERVICE : Reference 16664 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16664   Issue : 1  
  Detected Date: 14/06/2010   Detected Time: 09:03  
  Start Date: 14/06/2010   Start Time: 09:03  
  Anticipated Clear Date: 14/06/2010   Anticipated Clear Time: 12:03  
     
  Incident Headline: : CANARY WHARF MUX 4 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html		  
  Progress Details: Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.		  
  Dialling Codes Affected:
02070010207005020706802070930207168
02075100207513020751502075170207531
02075360207537020753802077190207987
0207536020753702075380207719
  
     

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System Time Stamp: 14/06/2010 10:08

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