Broadband Incident Report : : PORT GLASGOW MUX 001, 301 AND ROTHESAY MUX 101 : PARTIAL LOSS OF SERVICE : Reference 16727 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16727		Issue :	FINAL
	Detected Date:	14/06/2010		Detected Time:	20:06
	Start Date:	14/06/2010		Start Time:	20:04
	Actual Clear Date:	15/06/2010		Actual Clear Time:	01:20
	Incident Headline:	: PORT GLASGOW MUX 001, 301 AND ROTHESAY MUX 101 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01475 01700

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System Time Stamp: 15/06/2010 02:17