Broadband Incident Report : : BRIGHTON WITHDEAN NODE 04004 : PARTIAL LOSS OF SERVICE : Reference 38814 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38814		Issue :	INITIAL/FINAL
	Detected Date:	23/09/2013		Detected Time:	02:59
	Start Date:	23/09/2013		Start Time:	02:56
	Actual Clear Date:	23/09/2013		Actual Clear Time:	03:23
	Incident Headline:	: BRIGHTON WITHDEAN NODE 04004 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 03:23 after a remote reset was performed. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01273
	Duration:	0 days 00 hours 27 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDOUR MUX 301 : LOSS OF SERVICE : Reference 38799 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38799		Issue :	FINAL
	Detected Date:	22/09/2013		Detected Time:	17:40
	Start Date:	22/09/2013		Start Time:	17:37
	Actual Clear Date:			Actual Clear Time:
	Incident Headline:	: ABERDOUR MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Spares en route to site with an ETA of 04:15. Engineer to be tasked to collect and install. Estimated time of restoration not yet known. Next update will be at 05:30 or sooner if significant progress made.
	Dialling Codes Affected:	01383

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ABERDOUR MUX 301 : LOSS OF SERVICE : Reference 38799 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38799		Issue :	FINAL
	Detected Date:	22/09/2013		Detected Time:	17:40
	Start Date:	22/09/2013		Start Time:	17:37
	Actual Clear Date:			Actual Clear Time:
	Incident Headline:	ABERDOUR MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has failed again, The root cause is thought to be a card failure. Awaiting for an expected time of arrival to site. The expected restoration time is unknown at present. Next update will be at 01:00 or sooner if significant progress made.
	Dialling Codes Affected:	01383

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDOUR MUX 301 : LOSS OF SERVICE : Reference 38799 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38799		Issue :	FINAL
	Detected Date:	22/09/2013		Detected Time:	17:40
	Start Date:	22/09/2013		Start Time:	17:37
	Actual Clear Date:	22/09/2013		Actual Clear Time:	22:45
	Incident Headline:	: ABERDOUR MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 22:45 following a hardware reseat on the transmission network at Aberdour. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01383
	Duration:	0 days 05 hours 08 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDOUR MUX 301 : LOSS OF SERVICE : Reference 38799 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38799		Issue :	3
	Detected Date:	22/09/2013		Detected Time:	17:40
	Start Date:	22/09/2013		Start Time:	17:37
	Anticipated Clear Date:	22/09/2013		Anticipated Clear Time:	23:45
	Next Update Date:	22/09/2013		Next Update Time:	23:30
	Incident Headline:	: ABERDOUR MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer tasked to site to collect and install hardware. No ETA at present. Estimated time of restoration not yet known. Next update will be at 23:30 or sooner if significant progress made.
	Dialling Codes Affected:	01383

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDOUR MUX 301 : LOSS OF SERVICE : Reference 38799 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38799		Issue :	2
	Detected Date:	22/09/2013		Detected Time:	17:40
	Start Date:	22/09/2013		Start Time:	17:37
	Anticipated Clear Date:	22/09/2013		Anticipated Clear Time:	21:37
	Next Update Date:	22/09/2013		Next Update Time:	20:15
	Incident Headline:	: ABERDOUR MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer has been to Aberdour and proved the fault onto transmission hardware. Spares have been ordered with an ETA of 20:50. Reroute options for the transmission path investigated but none available. Next update at 21:30 or sooner if significant progress is made.
	Dialling Codes Affected:	01383

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDOUR MUX 301 : LOSS OF SERVICE : Reference 38799 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38799		Issue :	1
	Detected Date:	22/09/2013		Detected Time:	17:40
	Start Date:	22/09/2013		Start Time:	17:37
	Anticipated Clear Date:	22/09/2013		Anticipated Clear Time:	21:37
	Next Update Date:	22/09/2013		Next Update Time:	19:00
	Incident Headline:	: ABERDOUR MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
	Dialling Codes Affected:	01383

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.