Broadband Incident Report : : CAMBRIDGE AREA: EMERGENCY PEW : Reference 46233 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	46233		Issue :	FINAL
	Detected Date:	27/11/2014		Detected Time:	23:59
	Start Date:	27/11/2014		Start Time:	23:59
	Actual Clear Date:	28/11/2014		Actual Clear Time:	03:35
	Incident Headline:	: CAMBRIDGE AREA: EMERGENCY PEW
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 03:35; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01245 01279 01371 01763
	Duration:	0 days 03 hours 36 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CAMBRIDGE AREA: EMERGENCY PEW : Reference 46233 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	46233		Issue :	1
	Detected Date:	27/11/2014		Detected Time:	23:59
	Start Date:	27/11/2014		Start Time:	23:59
	Anticipated Clear Date:	28/11/2014		Anticipated Clear Time:	01:59
	Next Update Date:	28/11/2014		Next Update Time:	00:59
	Incident Headline:	: CAMBRIDGE AREA: EMERGENCY PEW
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: Errors have been identified from proactive monitoring on a line module 16A card in the CIENA CORE estate. The issue is not currently causing major service issues for customers and no fault reports have been received, however it is expected that these errors will become worse and begin to affect customer service. Current Situation: The card will be changed during an Emergency PEW window between 02:00 and 04:00 on the 02:00. The expected downtime for customers on this card is 30 minutes with an additional 30 minutes if roll back is required.
	Dialling Codes Affected:	01245 01279 01371 01763

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN CAMBRIDGESHIRE : LOSS OF SERVICE : Reference 46203 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	46203		Issue :	FINAL
	Detected Date:	27/11/2014		Detected Time:	16:00
	Start Date:	27/11/2014		Start Time:	15:52
	Actual Clear Date:	27/11/2014		Actual Clear Time:	17:05
	Incident Headline:	: MULTIPLE MUXES IN CAMBRIDGESHIRE : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Customer service restored at 17:05 following a remote card reset on the 20C Ciena equipment at Cambridge. Loss of internet services for 3724 Broadband customers, across 42 Internet Service Providers. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01245 01279 01371 01763
	Duration:	0 days 01 hours 13 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN CAMBRIDGESHIRE : LOSS OF SERVICE : Reference 46203 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	46203		Issue :	5
	Detected Date:	27/11/2014		Detected Time:	16:00
	Start Date:	27/11/2014		Start Time:	15:52
	Anticipated Clear Date:	27/11/2014		Anticipated Clear Time:	20:00
	Next Update Date:	27/11/2014		Next Update Time:	19:00
	Incident Headline:	: MULTIPLE MUXES IN CAMBRIDGESHIRE : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Root cause of this incident has been proven to be a transmission failure, spare hardware and engineers will now be tasked to site.
	Dialling Codes Affected:	01245 01279 01371 01763

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN CAMBRIDGESHIRE : LOSS OF SERVICE : Reference 46203 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	46203		Issue :	4
	Detected Date:	27/11/2014		Detected Time:	16:00
	Start Date:	27/11/2014		Start Time:	15:52
	Anticipated Clear Date:	27/11/2014		Anticipated Clear Time:	20:00
	Next Update Date:	27/11/2014		Next Update Time:	18:30
	Incident Headline:	: MULTIPLE MUXES IN CAMBRIDGESHIRE : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 3724 Broadband customers, across 42 Internet Service Providers. The root cause has been identified as a failed card on the Ciena platform at Cambridge. The Ciena Technical Support team are being engaged. Next update will be issued upon the next significant development.
	Dialling Codes Affected:	01245 01279 01371 01763

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN CAMBRIDGESHIRE : LOSS OF SERVICE : Reference 46203 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	46203		Issue :	3
	Detected Date:	27/11/2014		Detected Time:	16:00
	Start Date:	27/11/2014		Start Time:	15:52
	Anticipated Clear Date:	27/11/2014		Anticipated Clear Time:	19:52
	Next Update Date:	27/11/2014		Next Update Time:	18:00
	Incident Headline:	: MULTIPLE MUXES IN CAMBRIDGESHIRE : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for {UNKNOWN AT PRESENT} Broadband customers. The ADSL and SDH operational teams are working together to understand the cause of failure. Root cause and estimated time of repair are not known at present. Next update will be issued upon the next significant development.
	Dialling Codes Affected:	01245 01279 01371 01763

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN CAMBRIDGESHIRE : LOSS OF SERVICE : Reference 46203 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	46203		Issue :	2
	Detected Date:	27/11/2014		Detected Time:	16:00
	Start Date:	27/11/2014		Start Time:	15:52
	Anticipated Clear Date:	27/11/2014		Anticipated Clear Time:	19:52
	Next Update Date:	27/11/2014		Next Update Time:	18:00
	Incident Headline:	: MULTIPLE MUXES IN CAMBRIDGESHIRE : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Fault diagnosis is ongoing. Loss of internet services for {3521} Broadband customers. Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
	Dialling Codes Affected:	01245 01279 01371 01763

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.