Broadband Incident Report : : MULTIPLE MUXES IN CAMBRIDGESHIRE : LOSS OF SERVICE : Reference 46203 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	46203		Issue :	FINAL
	Detected Date:	27/11/2014		Detected Time:	16:00
	Start Date:	27/11/2014		Start Time:	15:52
	Actual Clear Date:	27/11/2014		Actual Clear Time:	17:05
	Incident Headline:	: MULTIPLE MUXES IN CAMBRIDGESHIRE : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Customer service restored at 17:05 following a remote card reset on the 20C Ciena equipment at Cambridge. Loss of internet services for 3724 Broadband customers, across 42 Internet Service Providers. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01245 01279 01371 01763
	Duration:	0 days 01 hours 13 minutes

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