Broadband Incident Report : :[LOWER PEOVER SERVICE CODE] MUX LINE CARD : LOSS OF SERVICE : Reference 24756 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24756		Issue :	1
	Detected Date:	12/06/2015		Detected Time:	08:20
	Start Date:	12/06/2015		Start Time:	08:13
	Anticipated Clear Date:	13/06/2015		Anticipated Clear Time:	08:20
	Next Update Date:	13/06/2015		Next Update Time:	08:20
	Incident Headline:	:[LOWER PEOVER SERVICE CODE] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01252 01565

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[CRONDALL] MUX LINE CARD : LOSS OF SERVICE : Reference 24652 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24652		Issue :	1
	Detected Date:	11/06/2015		Detected Time:	14:21
	Start Date:	11/06/2015		Start Time:	14:16
	Anticipated Clear Date:	12/06/2015		Anticipated Clear Time:	14:21
	Next Update Date:	12/06/2015		Next Update Time:	14:21
	Incident Headline:	:[CRONDALL] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01252

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES INVERNESS AREA : LOSS OF SERVICE : Reference 24439 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24439		Issue :	FINAL
	Detected Date:	11/06/2015		Detected Time:	09:19
	Start Date:	11/06/2015		Start Time:	09:17
	Actual Clear Date:	11/06/2015		Actual Clear Time:	13:30
	Incident Headline:	: MULTIPLE MUXES INVERNESS AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored 13:30 after hardware was changed and configuration was re-instated. The root cause of the failure is under investigation. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01309 01340 01397 01436 01445 01456 01463 01471 01478 01528 01586 01595 01599 01972 01997 To Fo
	Duration:	0 days 04 hours 13 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES INVERNESS AREA : LOSS OF SERVICE : Reference 24439 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24439		Issue :	FINAL
	Detected Date:	11/06/2015		Detected Time:	09:19
	Start Date:	11/06/2015		Start Time:	09:17
	Actual Clear Date:	11/06/2015		Actual Clear Time:	13:30
	Incident Headline:	ADSL : MULTIPLE MUXES INVERNESS AREA : LOSS OF SERVICE
	Incident Details:	Loss of internet services for {4316} Broadband customers.
	Closure Details:	Service fully restored 13:30 after hardware was changed and configuration was re-instated. The root cause of the failure is under investigation. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01309 01340 01397 01436 01445 01456 01463 01471 01478 01528 01586 01595 01599 01972 01997 To Fo
	Duration:	0 days 04 hours 13 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES INVERNESS AREA : LOSS OF SERVICE : Reference 24439 : Issue 6 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24439		Issue :	6
	Detected Date:	11/06/2015		Detected Time:	09:19
	Start Date:	11/06/2015		Start Time:	09:17
	Anticipated Clear Date:	11/06/2015		Anticipated Clear Time:	15:00
	Next Update Date:	11/06/2015		Next Update Time:	14:30
	Incident Headline:	: MULTIPLE MUXES INVERNESS AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The CCU card has been changed and this has failed to restore service. A Technical bridge is in progress with Technical support and the Vendor engaged to progress restoration. Next update will be issued upon a significant development.
	Dialling Codes Affected:	01309 01340 01397 01436 01445 01456 01463 01471 01478 01528 01586 01595 01599 01972 01997 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES INVERNESS AREA : LOSS OF SERVICE : Reference 24439 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24439		Issue :	5
	Detected Date:	11/06/2015		Detected Time:	09:19
	Start Date:	11/06/2015		Start Time:	09:17
	Anticipated Clear Date:	11/06/2015		Anticipated Clear Time:	15:00
	Next Update Date:	11/06/2015		Next Update Time:	14:30
	Incident Headline:	: MULTIPLE MUXES INVERNESS AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The on-site engineer is completing further faulting with the support of the operational teams.
	Dialling Codes Affected:	01309 01340 01397 01436 01445 01456 01463 01471 01478 01528 01586 01595 01599 01972 01997 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES INVERNESS AREA : LOSS OF SERVICE : Reference 24439 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24439		Issue :	4
	Detected Date:	11/06/2015		Detected Time:	09:19
	Start Date:	11/06/2015		Start Time:	09:17
	Anticipated Clear Date:	11/06/2015		Anticipated Clear Time:	11:28
	Next Update Date:	11/06/2015		Next Update Time:	11:28
	Incident Headline:	: MULTIPLE MUXES INVERNESS AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01309 01340 01436 01445 01456 01463 01471 01478 01528 01586 01599 01972 01997 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.