Broadband Incident Report : ADSL : SHEFFIELD AREA: 6 ADSL MUXS : LOSS OF SERVICE : Reference 15607 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15607		Issue :	5
	Detected Date:	25/06/2009		Detected Time:	15:08
	Start Date:	25/06/2009		Start Time:	15:07
	Anticipated Clear Date:	25/06/2009		Anticipated Clear Time:	20:25
	Incident Headline:	ADSL : SHEFFIELD AREA: 6 ADSL MUXS : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: SELECT ONE OF THE OPTIONS BELOW ----------------------------------- Operational teams are carrying out further diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01142 01143 01246 01709 01724 01904 01246 01709

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System Time Stamp: 25/06/2009 19:08

Broadband Incident Report : ADSL : SHEFFIELD AREA: 6 ADSL MUXS : LOSS OF SERVICE : Reference 15607 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15607		Issue :	4
	Detected Date:	25/06/2009		Detected Time:	15:08
	Start Date:	25/06/2009		Start Time:	15:07
	Anticipated Clear Date:	25/06/2009		Anticipated Clear Time:	18:45
	Incident Headline:	ADSL : SHEFFIELD AREA: 6 ADSL MUXS : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: SELECT ONE OF THE OPTIONS BELOW ----------------------------------- An Engineer has been tasked to site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01142 01143 01246 01709 01724 01904 01246 01709

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System Time Stamp: 25/06/2009 17:07

Broadband Incident Report : ADSL : SHEFFIELD AREA: 6 ADSL MUXS : LOSS OF SERVICE : Reference 15607 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15607		Issue :	3
	Detected Date:	25/06/2009		Detected Time:	15:08
	Start Date:	25/06/2009		Start Time:	15:07
	Anticipated Clear Date:	25/06/2009		Anticipated Clear Time:	17:45
	Incident Headline:	ADSL : SHEFFIELD AREA: 6 ADSL MUXS : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: SELECT ONE OF THE OPTIONS BELOW ----------------------------------- Operational teams are carrying out remote diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01142 01143 01246 01709 01724 01904 01246 01709

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System Time Stamp: 25/06/2009 16:35

Broadband Incident Report : : WICKERSLEY MUX 102, SHARROW ADSL 101, CHESTERFIELD ADSL103 : LOSS OF SERVICE : Reference 15607 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15607		Issue :	2
	Detected Date:	25/06/2009		Detected Time:	15:08
	Start Date:	25/06/2009		Start Time:	15:07
	Anticipated Clear Date:	25/06/2009		Anticipated Clear Time:	17:45
	Incident Headline:	: WICKERSLEY MUX 102, SHARROW ADSL 101, CHESTERFIELD ADSL103 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: SELECT ONE OF THE OPTIONS BELOW ----------------------------------- Operational teams are carrying out remote diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01142 01246 01709

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System Time Stamp: 25/06/2009 15:54

Broadband Incident Report : GUILDFORD NODE 05001 : PARTIAL LOSS OF SERVICE : Reference 15582 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15582		Issue :	FINAL
	Detected Date:	25/06/2009		Detected Time:	10:54
	Start Date:	25/06/2009		Start Time:	10:54
	Actual Clear Date:	25/06/2009		Actual Clear Time:	11:55
	Incident Headline:	GUILDFORD NODE 05001 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01306 01483

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System Time Stamp: 25/06/2009 14:56

Broadband Incident Report : GUILDFORD NODE 05001 : PARTIAL LOSS OF SERVICE : Reference 15582 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15582		Issue :	2
	Detected Date:	25/06/2009		Detected Time:	10:54
	Start Date:	25/06/2009		Start Time:	10:54
	Anticipated Clear Date:	25/06/2009		Anticipated Clear Time:	14:55
	Incident Headline:	GUILDFORD NODE 05001 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 11:55, we are now monitoring for a stability period of 3 hours. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01306 01483

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System Time Stamp: 25/06/2009 12:03

Broadband Incident Report : GUILDFORD NODE 05001 : PARTIAL LOSS OF SERVICE : Reference 15582 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15582		Issue :	1
	Detected Date:	25/06/2009		Detected Time:	10:54
	Start Date:	25/06/2009		Start Time:	10:54
	Anticipated Clear Date:	25/06/2009		Anticipated Clear Time:	12:54
	Incident Headline:	GUILDFORD NODE 05001 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01306 01483

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System Time Stamp: 25/06/2009 11:23