Broadband Incident Report : : MULTIPLE MUXES IN CAMBRIDGESHIRE : LOSS OF SERVICE : Reference 46203 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	46203		Issue :	1
	Detected Date:	27/11/2014		Detected Time:	16:00
	Start Date:	27/11/2014		Start Time:	15:52
	Anticipated Clear Date:	27/11/2014		Anticipated Clear Time:	19:52
	Next Update Date:	27/11/2014		Next Update Time:	18:00
	Incident Headline:	: MULTIPLE MUXES IN CAMBRIDGESHIRE : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01245 01279 01371 01763

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN CAMBRIDGESHIRE : LOSS OF SERVICE : Reference 46203 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	46203		Issue :	2
	Detected Date:	27/11/2014		Detected Time:	16:00
	Start Date:	27/11/2014		Start Time:	15:52
	Anticipated Clear Date:	27/11/2014		Anticipated Clear Time:	19:52
	Next Update Date:	27/11/2014		Next Update Time:	18:00
	Incident Headline:	: MULTIPLE MUXES IN CAMBRIDGESHIRE : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Fault diagnosis is ongoing. Loss of internet services for {UNKNOWN AT PRESENT} Broadband customers. Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
	Dialling Codes Affected:	01279 01371 01763

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN SOMERSET AREA : LOSS OF SERVICE : Reference 46145 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	46145		Issue :	FINAL
	Detected Date:	27/11/2014		Detected Time:	12:54
	Start Date:	27/11/2014		Start Time:	12:52
	Actual Clear Date:	27/11/2014		Actual Clear Time:	15:19
	Incident Headline:	: MULTIPLE MUXES IN SOMERSET AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	This incident has been revived to communicate out the correct customer impact, and restoration details. Service restoration was achieved at 15:19 following a remote reset on the backhaul network. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01295 01608 To Fo
	Duration:	0 days 02 hours 27 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES IN SOMERSET AREA : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 46145 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	46145		Issue :	FINAL
	Detected Date:	27/11/2014		Detected Time:	12:54
	Start Date:	27/11/2014		Start Time:	12:52
	Actual Clear Date:	27/11/2014		Actual Clear Time:	12:52
	Incident Headline:	ADSL : MULTIPLE MUXES IN SOMERSET AREA : LOSS OF SERVICE : INCIDENT CANCELLED
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Incident cancelled, local power failure, no impact on BT Network. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01278 01295 01373 01608 01761 To Fo
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DETHICK MUX 001 : LOSS OF SERVICE : Reference 45729 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	45729		Issue :	FINAL
	Detected Date:	25/11/2014		Detected Time:	11:55
	Start Date:	25/11/2014		Start Time:	11:53
	Actual Clear Date:	25/11/2014		Actual Clear Time:	20:15
	Incident Headline:	: DETHICK MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Customer service was fully restored at 20:15 following the repair to a fibre cable at Cromford, Derbyshire. Loss of internet services for 511 Broadband customers. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01629
	Duration:	0 days 08 hours 22 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DETHICK MUX 001 : LOSS OF SERVICE : Reference 45729 : Issue 6 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	45729		Issue :	6
	Detected Date:	25/11/2014		Detected Time:	11:55
	Start Date:	25/11/2014		Start Time:	11:53
	Anticipated Clear Date:	25/11/2014		Anticipated Clear Time:	23:00
	Next Update Date:	25/11/2014		Next Update Time:	21:30
	Incident Headline:	: DETHICK MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 511 Broadband customers. The repair teams at both ends are now preparing the cable fibre ends prior to splicing. Updates are irregular as there is poor mobile signal in the area. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01629

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DETHICK MUX 001 : LOSS OF SERVICE : Reference 45729 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	45729		Issue :	5
	Detected Date:	25/11/2014		Detected Time:	11:55
	Start Date:	25/11/2014		Start Time:	11:53
	Anticipated Clear Date:	25/11/2014		Anticipated Clear Time:	23:00
	Next Update Date:	25/11/2014		Next Update Time:	21:30
	Incident Headline:	: DETHICK MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for {511} Broadband customers. The replacement cable should be onsite, but due to poor mobile signal in the area this cannot be confirmed at this time. Jointing teams are in place at both ends of the cable damage and the duct has been roped ready to draw-in the replacement cable length. The Precision Test Officer is en route back out to site and will provide a full update on his arrival from the nearest exchange landline. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01629

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.