Broadband Incident Report : : MULTIPLE MUXES IN SOMERSET AREA : LOSS OF SERVICE : Reference 46145 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	46145		Issue :	FINAL
	Detected Date:	27/11/2014		Detected Time:	12:54
	Start Date:	27/11/2014		Start Time:	12:52
	Actual Clear Date:	27/11/2014		Actual Clear Time:	15:19
	Incident Headline:	: MULTIPLE MUXES IN SOMERSET AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	This incident has been revived to communicate out the correct customer impact, and restoration details. Service restoration was achieved at 15:19 following a remote reset on the backhaul network. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01295 01608 To Fo
	Duration:	0 days 02 hours 27 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.