Broadband Incident Report : : SOUTHAMPTON ADSL 101 : LOSS OF SERVICE : Reference 22784 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22784		Issue :	FINAL
	Detected Date:	16/09/2007		Detected Time:	22:28
	Start Date:	16/09/2007		Start Time:	22:28
	Actual Clear Date:	17/09/2007		Actual Clear Time:	00:11
	Incident Headline:	: SOUTHAMPTON ADSL 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0238021 0238022 0238023 0238031 0238032 0238033 0238034 0238036 0238038 0238039 0238048 0238049 0238057 0238063 0238071 0238082 0238083 0238090 0238094

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System Time Stamp: 17/09/2007 00:51