Broadband Incident Report : : BIRMINGHAM SHIRLEY MUX 003: DEGRADED SERVICE : Reference 25388 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25388		Issue :	FINAL
	Detected Date:	12/10/2007		Detected Time:	12:28
	Start Date:	12/10/2007		Start Time:	12:28
	Actual Clear Date:	12/10/2007		Actual Clear Time:	12:41
	Incident Headline:	: BIRMINGHAM SHIRLEY MUX 003: DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	Service has been restored by completing a reboot of the CP card. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	012124 012160 012162 012169 012173 012174 012160 012162 012169

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System Time Stamp: 12/10/2007 12:49