Broadband Incident Report : : IDMISTON MUX 001 AND MSAN 301 : DEGRADED SERVICE : Reference 6084 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6084		Issue :	FINAL
	Detected Date:	25/02/2010		Detected Time:	10:58
	Start Date:	25/02/2010		Start Time:	10:55
	Actual Clear Date:	25/02/2010		Actual Clear Time:	14:45
	Incident Headline:	: IDMISTON MUX 001 AND MSAN 301 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01980

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System Time Stamp: 25/02/2010 15:03