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BT Wholesale - Broadband Incident Report | |||||||
Please read the following incident report as it could have an impact on some of your end users | |||||||
BT Incident Reference: | 11821 | Issue : | FINAL | ||||
Detected Date: | 26/04/2010 | Detected Time: | 08:53 | ||||
Start Date: | 26/04/2010 | Start Time: | 08:46 | ||||
Actual Clear Date: | 26/04/2010 | Actual Clear Time: | 09:34 | ||||
Incident Headline: | : SHAW MUX 001 & 002 : DEGRADED SERVICE | ||||||
Incident Details: | Some of your Broadband End Users will have experiencied a loss of Broadband Service. | ||||||
Progress Details: | Service has been restored by completing a Reboot of Software This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused. | ||||||
Dialling Codes Affected: |
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Incident Manager - Automatic Mailer.
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System Time Stamp: 26/04/2010 10:06
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