Broadband Incident Report : : PORTSMOUTH MUX 103 : LOSS OF SERVICE : Reference 32634 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32634		Issue :	FINAL
	Detected Date:	20/11/2010		Detected Time:	06:31
	Start Date:	20/11/2010		Start Time:	06:29
	Actual Clear Date:	20/11/2010		Actual Clear Time:	16:45
	Incident Headline:	: PORTSMOUTH MUX 103 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0239229 0239234 0239235 0239236 0239242 0239243 0239261 0239264 0239271 0239273 0239275 0239277 0239278 0239279 0239281 0239282 0239283 0239285 0239286 0239287 0239283 0239285 0239286

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System Time Stamp: 20/11/2010 17:26