Broadband Incident Report : SHETLAND ISLES MUXS : DEGRADED SERVICE : Reference 31689 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31689		Issue :	FINAL
	Detected Date:	10/11/2010		Detected Time:	15:02
	Start Date:	10/11/2010		Start Time:	14:59
	Actual Clear Date:	10/11/2010		Actual Clear Time:	18:53
	Incident Headline:	SHETLAND ISLES MUXS : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a degradation of Broadband Service.
	Progress Details:	Service has been restored by completing a Configuration Change This issue may have been due to SELECT ONE OF THE OPTIONS BELOW an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 10/11/2010 21:44