Saturday, June 29, 2013

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 27561 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27561   Issue : INITIAL/FINAL  
  Detected Date: 29/06/2013   Detected Time: 03:44  
  Start Date: 29/06/2013   Start Time: 03:44  
  Actual Clear Date: 29/06/2013   Actual Clear Time: 03:47  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Closure Details: Service fully restored at 03:47 following an emergency remote hardware reset to prevent further service issues. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120201226012330123401235
0124301245012570126201273
0127901293013060132201323
0132901371013720137901403
01418801424014440147301483
0149301512501514201517001582
0160301604016137016192016194
0162601634016350168901708
0172601727017320173701753
0176101763017820178401798
0182301843018830189201895
019020190301915101915301923
0192801932019420195401963
01983019860199202032120203221
02032510203252020325802034890203532
02036200207226020724302072540207266
02072670207286020728702073540207358
02073720207374020737802074030207407
02074240207434020743602074370207491
02074930207495020749902075380207582
02076030207620020763802077060207727
02077300207735020780302078280207833
02078370207928020793502082510208255
02082650208287020830102083030208310
02083110208312020831402083190208320
02083330208398020843902084400208444
02084510208480020851602085410208546
02085470208549020856802085700208651
02086570208665020868102086830208684
02086860208688020868902086960208743
02087490208774020877602087770208786
02087880208814020885402088820208883
02089160208917020892002089420208943
02089490208960020896402089680208969
02089720208973020897402089770208983
02392170239220023922102392220239229
02392320239237023923802392420239263
02392640239265023926602392670239269
02392730239275023927802392810239282
02392830239285023928602392870239311
02890850289086029204502920460292047
02920480292049LLLS0LLSD0To Fo
02920480292049
 
  Duration: 0 days 00 hours 03 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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