Broadband Incident Report : MAUD DSL 101 : DEGRADED SERVICE : Reference 27595 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27595		Issue :	2
	Detected Date:	29/06/2013		Detected Time:	15:23
	Start Date:	29/06/2013		Start Time:	15:23
	Anticipated Clear Date:	29/06/2013		Anticipated Clear Time:	19:45
	Next Update Date:	29/06/2013		Next Update Time:	19:30
	Incident Headline:	MAUD DSL 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Degraded internet services for 366 Broadband end users. The root cause is thought to be card fault. The expected restoration time is unknown at present. An engineer is onsite cooping with the operational control. Next update will be at 19:30 or sooner if significant progress made.
	Dialling Codes Affected:	01771

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.