Broadband Incident Report : MAUD DSL 101 : DEGRADED SERVICE : Reference 27595 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27595		Issue :	FINAL
	Detected Date:	29/06/2013		Detected Time:	15:23
	Start Date:	29/06/2013		Start Time:	15:23
	Actual Clear Date:	29/06/2013		Actual Clear Time:	18:13
	Incident Headline:	MAUD DSL 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Degraded internet services for 366 Broadband end users. TSO has received no fault reports. Service fully restored at 18:13 after a card change and config error was corrected on the ASDH network. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01771
	Duration:	0 days 02 hours 50 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.