Broadband Incident Report : ADSL :[SWINDERBY]: MUX 302 : LOSS OF SERVICE : Reference 37978 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	37978		Issue :	2
	Detected Date:	14/08/2015		Detected Time:	00:54
	Start Date:	14/08/2015		Start Time:	00:44
	Anticipated Clear Date:	14/08/2015		Anticipated Clear Time:	04:00
	Next Update Date:	14/08/2015		Next Update Time:	03:30
	Incident Headline:	ADSL :[SWINDERBY]: MUX 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 729 Broadband customers. The root cause for this incident is an SDH transmission failure at Birchwood, being managed on IMT37980/15. A hardware fault has been identified within the SDH Network Element at Birchwood. An engineer has been tasked to site to confirm remote diagnostics and carry out the appropriate restoration actions. Replacement hardware is being ordered to site to be utilised should a hardware fault be confirmed. Remote re-routes of the affected Broadband services will be investigated as a parallel action. Next update will be issued once engineer is on site and root cause has been confirmed, or sooner should there be a significant development.
	Dialling Codes Affected:	01522

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.