Broadband Incident Report : : KENSAL GREEN MUX 103: LOSS OF SERVICE : Reference 20318 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20318		Issue :	2
	Detected Date:	18/08/2007		Detected Time:	08:45
	Start Date:	18/08/2007		Start Time:	08:45
	Anticipated Clear Date:	18/08/2007		Anticipated Clear Time:	10:45
	Incident Headline:	: KENSAL GREEN MUX 103: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203181 0203235 0208354 0208374 0208728 0208933 0208960 0208962 0208964 0208968 0208969 0208960 0208962 0208964

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System Time Stamp: 18/08/2007 09:25

Broadband Incident Report : : KENSAL GREEN MUX 103: LOSS OF SERVICE : Reference 20318 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20318		Issue :	1
	Detected Date:	18/08/2007		Detected Time:	08:45
	Start Date:	18/08/2007		Start Time:	08:45
	Anticipated Clear Date:	18/08/2007		Anticipated Clear Time:	10:45
	Incident Headline:	: KENSAL GREEN MUX 103: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203181 0203235 0208354 0208374 0208728 0208933 0208960 0208962 0208964 0208968 0208969 0208960 0208962 0208964

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System Time Stamp: 18/08/2007 08:57

Broadband Incident Report : GLASGOW MUX 101 : LOSS OF SERVICE : Reference 20242 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20242		Issue :	FINAL
	Detected Date:	17/08/2007		Detected Time:	08:20
	Start Date:	17/08/2007		Start Time:	08:18
	Actual Clear Date:	17/08/2007		Actual Clear Time:	18:55
	Incident Headline:	GLASGOW MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored by completing a Connector Change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	014124 014156 014157 014158 014162 014163 014156 014157 014158

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System Time Stamp: 17/08/2007 19:12

Broadband Incident Report : : SHERWOOD MUX 001 : LOSS OF SERVICE : Reference 20233 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20233		Issue :	FINAL
	Detected Date:	17/08/2007		Detected Time:	04:56
	Start Date:	17/08/2007		Start Time:	04:56
	Actual Clear Date:	17/08/2007		Actual Clear Time:	11:50
	Incident Headline:	: SHERWOOD MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	Service has been restored by completing a card change on site. This was due to a transmission failure. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 17/08/2007 12:10

Broadband Incident Report : : SHERWOOD MUX ADSL1 : LOSS OF SERVICE : Reference 20233 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20233		Issue :	5
	Detected Date:	17/08/2007		Detected Time:	04:56
	Start Date:	17/08/2007		Start Time:	04:56
	Anticipated Clear Date:	17/08/2007		Anticipated Clear Time:	12:00
	Incident Headline:	: SHERWOOD MUX ADSL1 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	BT is making progress towards full restoration of Service. A new transmission card has been ordered and is being delivered to site, arrival time is 11:40. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 17/08/2007 10:37

Broadband Incident Report : : GLASGOW MUX 101 : LOSS OF SERVICE : Reference 20242 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20242		Issue :	2
	Detected Date:	17/08/2007		Detected Time:	08:20
	Start Date:	17/08/2007		Start Time:	08:18
	Anticipated Clear Date:	17/08/2007		Anticipated Clear Time:	10:43
	Incident Headline:	: GLASGOW MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	014124 014156 014157 014158 014162 014163 014156 014157 014158

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System Time Stamp: 17/08/2007 09:49

Broadband Incident Report : : SHERWOOD MUX ADSL1 : LOSS OF SERVICE : Reference 20233 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20233		Issue :	4
	Detected Date:	17/08/2007		Detected Time:	04:56
	Start Date:	17/08/2007		Start Time:	04:56
	Anticipated Clear Date:	17/08/2007		Anticipated Clear Time:	10:41
	Incident Headline:	: SHERWOOD MUX ADSL1 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	BT is making progress towards full restoration of Service. The transmission card has been changed on site but there are still alarms seen. Operations unit and field maintenance officer are currebtly investigating. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 17/08/2007 09:46