Broadband Incident Report : : SHERWOOD MUX ADSL1 : LOSS OF SERVICE : Reference 20233 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20233		Issue :	4
	Detected Date:	17/08/2007		Detected Time:	04:56
	Start Date:	17/08/2007		Start Time:	04:56
	Anticipated Clear Date:	17/08/2007		Anticipated Clear Time:	10:41
	Incident Headline:	: SHERWOOD MUX ADSL1 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	BT is making progress towards full restoration of Service. The transmission card has been changed on site but there are still alarms seen. Operations unit and field maintenance officer are currebtly investigating. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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Incident Manager - Automatic Mailer.
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System Time Stamp: 17/08/2007 09:46