Monday, September 24, 2007

Broadband Incident Report : : BRISTOL MUX 1 : LOSS OF SERVICE : Reference 23662 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23662   Issue : 2  
  Detected Date: 24/09/2007   Detected Time: 16:43  
  Start Date: 24/09/2007   Start Time: 16:42  
  Anticipated Clear Date: 24/09/2007   Anticipated Clear Time: 18:42  
     
  Incident Headline: : BRISTOL MUX 1 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is now on site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
0117301179
  
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 24/09/2007 17:19

Posted by at No comments:

Broadband Incident Report : HOLBORN MUX 1 : PARTIAL LOSS OF SERVICE : Reference 23663 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23663   Issue : 1  
  Detected Date: 24/09/2007   Detected Time: 16:48  
  Start Date: 24/09/2007   Start Time: 16:48  
  Anticipated Clear Date: 24/09/2007   Anticipated Clear Time: 18:48  
     
  Incident Headline: HOLBORN MUX 1 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss or degradation of ADSL Service.  
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
02030770203116020320602072090207242
02074040207405020743002078130207831
0207404020740502074300207813
  
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 24/09/2007 17:03

Posted by at No comments:

Broadband Incident Report : : BRISTOL MUX # : LOSS OF SERVICE : Reference 23662 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23662   Issue : 1  
  Detected Date: 24/09/2007   Detected Time: 16:43  
  Start Date: 24/09/2007   Start Time: 16:42  
  Anticipated Clear Date: 24/09/2007   Anticipated Clear Time: 18:42  
     
  Incident Headline: : BRISTOL MUX # : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Engineers are making progress towards full restoration of Service.


Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
0117301179
  
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 24/09/2007 16:53

Posted by at No comments:

Broadband Incident Report : : LONDON MULTIPLE MUXS: DEGRADED SERVICE : Reference 23654 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23654   Issue : FINAL  
  Detected Date: 24/09/2007   Detected Time: 14:48  
  Start Date: 24/09/2007   Start Time: 14:42  
  Actual Clear Date: 24/09/2007   Actual Clear Time: 15:35  
     
  Incident Headline: : LONDON MULTIPLE MUXS: DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.





 
  Progress Details: Service has been restored by completing a Card Change
This issue may have been due to an Equipment Failure

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
0178017840193202031180208230
02082410208255020827402082870208384
02083950208401020853802087070208737
02087440208755020886702088930208894
0208898020875502088670208893
  
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 24/09/2007 16:32

Posted by at No comments:

Broadband Incident Report : : LONDON MULTIPLE MUXS: DEGRADED SERVICE : Reference 23654 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23654   Issue : 2  
  Detected Date: 24/09/2007   Detected Time: 14:48  
  Start Date: 24/09/2007   Start Time: 14:42  
  Anticipated Clear Date: 24/09/2007   Anticipated Clear Time: 16:42  
     
  Incident Headline: : LONDON MULTIPLE MUXS: DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing slow throughput.


 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:


A Field Maintenance Officer has been tasked to site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
0178017840193202031180208230
02082410208255020827402082870208384
02083950208401020853802087070208737
02087440208755020886702088930208894
0208898020875502088670208893
  
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 24/09/2007 15:24

Posted by at No comments:

Broadband Incident Report : : LONDON MULTIPLE MUXS: DEGRADED SERVICE : Reference 23654 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23654   Issue : 1  
  Detected Date: 24/09/2007   Detected Time: 14:48  
  Start Date: 24/09/2007   Start Time: 14:42  
  Anticipated Clear Date: 24/09/2007   Anticipated Clear Time: 16:42  
     
  Incident Headline: : LONDON MULTIPLE MUXS: DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing slow throughput.





 
  Progress Details: Engineers are making progress towards full restoration of Service.


Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
0178017840193202031180208230
02082410208255020827402082870208384
02083950208401020853802087070208737
02087440208755020886702088930208894
0208898020875502088670208893
  
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 24/09/2007 15:11

Posted by at No comments:

Sunday, September 23, 2007

Broadband Incident Report : : HEMEL HEMPSTEAD MULTIPLE MUX FAILURES : LOSS OF SERVICE : Reference 23513 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23513   Issue : FINAL  
  Detected Date: 23/09/2007   Detected Time: 18:07  
  Start Date: 23/09/2007   Start Time: 18:07  
  Actual Clear Date: 23/09/2007   Actual Clear Time: 20:35  
     
  Incident Headline: : HEMEL HEMPSTEAD MULTIPLE MUX FAILURES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by moving links on the faulty card to spare ports on another card.


BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
0144201494
  
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 23/09/2007 20:48

Posted by at No comments:
Subscribe to: Posts (Atom)