Broadband Incident Report : : KINELLAR MUX 301 AND NEWBURGH MUX 302 : FAILED PLANNED WORK : Reference 17168 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17168		Issue :	2
	Detected Date:	11/04/2013		Detected Time:	05:30
	Start Date:	11/04/2013		Start Time:	05:30
	Anticipated Clear Date:	11/04/2013		Anticipated Clear Time:	07:30
	Next Update Date:	11/04/2013		Next Update Time:	07:30
	Incident Headline:	: KINELLAR MUX 301 AND NEWBURGH MUX 302 : FAILED PLANNED WORK
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 881 Broadband end users. Failed Planned Work. Engineer on site at Kinellar experienced problems whilst undertaking planned work PW209784. Replacement hardware has been order to site ( STM 16 Optic card ) and an estimated delivery time given as 15:00.
	Dialling Codes Affected:	01224 01358

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BRESSINGHAM MSAN 302, MSAN 301 AND ADSL 101 : LOSS OF SERVICE : Reference 17169 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17169		Issue :	1
	Detected Date:	11/04/2013		Detected Time:	05:55
	Start Date:	11/04/2013		Start Time:	05:47
	Anticipated Clear Date:	11/04/2013		Anticipated Clear Time:	07:47
	Next Update Date:	11/04/2013		Next Update Time:	06:45
	Incident Headline:	BRESSINGHAM MSAN 302, MSAN 301 AND ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Loss of internet services for 695 Broadband end users. Completing initial diagnostics. Next update will be at 07:45.
	Dialling Codes Affected:	01379

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BBIP : ERX5 EALING 2 : LOSS OF SERVICE : LOSS OF SERVICE : Reference 17151 : Issue INITIAL/FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17151		Issue :	INITIAL/FINAL
	Detected Date:	10/04/2013		Detected Time:	20:58
	Start Date:	10/04/2013		Start Time:	20:57
	Actual Clear Date:	10/04/2013		Actual Clear Time:	20:59
	Incident Headline:	BBIP : ERX5 EALING 2 : LOSS OF SERVICE : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Loss of internet services for 1400 Broadband end users. Service was restored at 20:59 following a SRP ( Switch Route Processor ) The cause of which is under investigation BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:
	Duration:	0 days 00 hours 02 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BBIP : ERX5 EALING 2 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 16979 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16979		Issue :	FINAL
	Detected Date:	10/04/2013		Detected Time:	02:47
	Start Date:	10/04/2013		Start Time:	02:44
	Actual Clear Date:	10/04/2013		Actual Clear Time:	02:44
	Incident Headline:	BBIP : ERX5 EALING 2 : LOSS OF SERVICE : INCIDENT CANCELLED
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Loss of internet services for 1822 Broadband end users. Incident cancelled as due to planned work PW215801. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ERX5 EALING 2 : LOSS OF SERVICE : Reference 16979 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16979		Issue :	1
	Detected Date:	10/04/2013		Detected Time:	02:47
	Start Date:	10/04/2013		Start Time:	02:44
	Anticipated Clear Date:	10/04/2013		Anticipated Clear Time:	02:44
	Next Update Date:			Next Update Time:
	Incident Headline:	ERX5 EALING 2 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Closure Details:	Loss of internet services for 1822 Broadband end users. The opeartional team are investigating. Next update will be at 05:00 or sooner if significant progress made. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : SHEFFIELD NODE 07017 : PARTIAL DEGRADED SERVICE : Reference 16708 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16708		Issue :	FINAL
	Detected Date:	09/04/2013		Detected Time:	01:14
	Start Date:	09/04/2013		Start Time:	01:14
	Actual Clear Date:	09/04/2013		Actual Clear Time:	02:20
	Incident Headline:	SHEFFIELD NODE 07017 : PARTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 02:20 after a card was changed at Sheffield. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01132 01159 01205 01246 01262 01302 01335 01343 01387 01423 01427 01469 01507 01529 01538 01623 01629 01636 01653 01673 01723 01754 01756 01847 01900 01937 01964 01977 LLMY0 To Fo 01937 01964 01977
	Duration:	0 days 01 hours 06 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : SHEFFIELD NODE 07017 : PARTIAL DEGRADED SERVICE : Reference 16708 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16708		Issue :	1
	Detected Date:	09/04/2013		Detected Time:	01:14
	Start Date:	09/04/2013		Start Time:	01:14
	Anticipated Clear Date:	09/04/2013		Anticipated Clear Time:	03:45
	Next Update Date:	09/04/2013		Next Update Time:	03:30
	Incident Headline:	SHEFFIELD NODE 07017 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Degraded internet services for 3515 Broadband end-users. Tasked to site for investigation, a spare card is onsite if required. Next update will be at 03:30 or sooner if significant progress made.
	Dialling Codes Affected:	01132 01159 01205 01246 01262 01302 01335 01343 01387 01423 01427 01469 01507 01529 01538 01623 01629 01636 01653 01673 01723 01754 01756 01847 01900 01937 01964 01977 LLMY0 To Fo 01937 01964 01977

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.