Broadband Incident Report : ERX5 EALING 2 : LOSS OF SERVICE : Reference 16979 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16979		Issue :	1
	Detected Date:	10/04/2013		Detected Time:	02:47
	Start Date:	10/04/2013		Start Time:	02:44
	Anticipated Clear Date:	10/04/2013		Anticipated Clear Time:	02:44
	Next Update Date:			Next Update Time:
	Incident Headline:	ERX5 EALING 2 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Closure Details:	Loss of internet services for 1822 Broadband end users. The opeartional team are investigating. Next update will be at 05:00 or sooner if significant progress made. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.