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BT Wholesale - Broadband Incident Report | |||||||
Please read the following incident report as it could have an impact on some of your end users | |||||||
BT Incident Reference: | 2159 | Issue : | 4 | ||||
Detected Date: | 29/01/2008 | Detected Time: | 07:35 | ||||
Start Date: | 29/01/2008 | Start Time: | 07:34 | ||||
Anticipated Clear Date: | 29/01/2008 | Anticipated Clear Time: | 12:30 | ||||
Incident Headline: | : BASINGSTOKE ADSL 105 : LOSS OF SERVICE (PEW FAILURE) | ||||||
Incident Details: | Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues. | ||||||
Progress Details: | BT is making progress towards full restoration of Service. Work is currently being carried out at present by technical support to fix the software on the mux. Further updates will be provided as soon as possible. | ||||||
Dialling Codes Affected: |
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Incident Manager - Automatic Mailer.
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System Time Stamp: 29/01/2008 10:25
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